Business Details
About
Clothing StoreMen's Clothing StoreWomen's Clothing StoreChildren's Clothing Store
Immerse yourself in the elements at The Journey: A Canada Goose Experience. Rooted in storytelling and the wonder of nature, this one-of-a-kind innovative experience is unlike any of our other stores around the globe.
Details
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
Location
Hours
Reviews
3.3
154 reviews
5 stars
76
4 stars
11
3 stars
3
2 stars
5
1 star
59
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some staff were praised for being helpful and knowledgeable, while others were criticized for being rude and unhelpful.
Store Experience
Customers reported long wait times to enter the store and limited inventory, leading to frustration and disappointment.
Product Quality
Concerns raised about the quality of products and warranty service, with some customers experiencing issues with defective items.
Sales Pressure
Some customers felt pressured to buy, while others appreciated the lack of pressure from staff.
Store Environment
The store's layout and atmosphere received mixed feedback, with some enjoying the interactive features while others found it uncomfortable.
- LPLuis Benjamin Dela PeñaNov 15, 20255.0Make sure to look for Gabbie when buying from this store. I bought 2 clothings here and both experiences were superb thanks to Gabbie. I really appreciate how accommodating she was with all our inquiries and requests. Not sure what all the negative reviews are about, but the 4 times I visited the store was excellent. Everyone was really helpful and knowledgeable.
- JFJoseph FaltasNov 14, 20251.0I had a very bad experience with Canada Goose customer service. When you I filed for a case, it asked me for the reason, and from a drop menu I picked "dawn", the system never mentioned that these issues might not be covered. After paying for shipment, they said that they have to charge me for cleaning, when I asked how much I will be charged, they said, the standard is $93 but we cannot guarantee that yours will be that amount. Theen they sent me an email about fixing something else in my jacket without mentioning what they did to fix the issue I requested. When I called I couldn't get any more information, they don't know if the issue is fixed or not and they want my permission to fix something completely different. So bottom line, I paid for shipment, they want me to pay for cleaning, and the issue I was complaining about, nobody knows if it is fixed or not......what a scam?!! I don't think anybody should believe them when they say "lifetime warranty"
- JCJin ChengOct 3, 20255.0Great experience, great staff, great clothing. Shout out to Kanesha. The store preemptively inspected our merchandise at point of sale and found some minor flaws (tbh they were so minor I wouldn't be able to find them with my untrained eyes). They offered to replace & ship all without us asking
- NZN ZalAug 26, 20251.0Very sad to see such an iconic Canadian company go to pretty much garbage with the customer service and warranty. I would never deal with them again after I bought a jacket last winter and I had to send it in for warranty repair, got it back worse when I sent it
- ARAkhtar RanaOct 28, 20225.0Nice entrance. Not a big store, looks can be deceiving from outside. Potentially waiting in a line to get in on weekends.
Frequently Asked Questions About Canada Goose Sherway | The Journey
What are the store hours for Canada Goose Sherway | The Journey?
The store is open Monday to Saturday from 10:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 6:00 PM. On certain holidays, like November 28, 2025, it opens from 8:00 AM to 9:30 PM.
Where is Canada Goose Sherway | The Journey located?
It is located at Sherway Gardens, 25 The West Mall Store 3060, Etobicoke, ON M9C 1B8, Canada.
What types of clothing does Canada Goose Sherway | The Journey offer?
The store offers men's, women's, and children's clothing, focusing mainly on fashion and outerwear.
Does Canada Goose Sherway | The Journey offer delivery and pickup options?
Yes, it offers in-store pickup, delivery, and same-day delivery services.
What payment methods are accepted at Canada Goose Sherway | The Journey?
They accept American Express, Android Pay, Apple Pay, Discover, Mastercard, and Visa.
Is Canada Goose Sherway | The Journey wheelchair accessible?
Yes, the store has wheelchair accessible entrances and parking available.
How can I contact Canada Goose Sherway | The Journey?
You can reach them via email at sherwayretail@canadagoose.com or by phone at +1 647-360-8098.
Are there places to eat near Canada Goose Sherway | The Journey?
Yes, nearby dining options include Big Smoke Burger, JOEY SHERWAY (a bar and restaurant), McDonald's, and Amaya Sherway Indian restaurant.
What other clothing stores are near Canada Goose Sherway | The Journey?
Nearby clothing stores include Harry Rosen Zegna Corner, My Top Drawer Etobicoke, American Eagle Outfitters, Banana Republic, and Michael Kors.
Are there any beauty or accessory shops near Canada Goose Sherway | The Journey?
Yes, nearby options include L'OCCITANE EN PROVENCE for cosmetics, Benefit Cosmetics Brow Bar for beauty services, Aldo Accessories, Sunglass Hut for fashion accessories, and BonLook for eyewear.