Got new boots for myself, my son, and my daughter this weekend. The customer service was 100 starts, especially by Emily. It was super busy because they had a big sale, but she handled the chaos like a pro.
I had to do an exchange too, and she helped me through it all while giving orders to the rest of the team on how to handle different customers, display shelves, etc.
I love buying shoes from this company, but this experience just made me a loyal customer.
Thanks Emily and team!
RS
Raluca Schen
Nov 11, 2025
5.0
Newer location, service and selection is much better then the older mall location.
PP
Prakash Patel
Aug 27, 2025
4.0
This store has big collection of shoes
SW
shahin wig
Jul 5, 2025
1.0
Un friendly and rude staff. Even the manager was disappointing. Looking for answers from the junior staff and blindly relying on the staff. Definitely deserves 0 ⭐️.
No wonder the store was empty. With such pathetic customer service, nobody would want to buy stuff from this store.
SS
Sidrah Siddiqui
Dec 7, 2022
1.0
Called them for an inquiry, the man who answered the phone asked me if I could stay on hold for 2 minutes. However, the wait ended up being very long. Almost 10 minutes. I eventually got tired of staying on call and ended up hanging up. Do not recommend calling them, they seem to overlook their customers who are waiting on hold via. Phone call.
What are the operating hours of The Shoe Company in Burlington Mall?
The Shoe Company is open Monday to Friday from 10:00 AM to 9:00 PM, Saturdays from 9:30 AM to 6:00 PM, and Sundays from 11:00 AM to 6:00 PM.
Where is The Shoe Company located in Burlington?
The Shoe Company is located at 777 Guelph Line, Unit D3B, Burlington, ON, L7R 3N2, inside Burlington Mall.
Does The Shoe Company offer in-store shopping and pickup options?
Yes, The Shoe Company offers in-store shopping and in-store pickup but does not currently provide curbside pickup.
How can I contact The Shoe Company at Burlington Mall?
You can reach The Shoe Company by phone at +1 289-635-1004.
Is there an online store or mobile app for The Shoe Company?
Yes, you can shop online through their website or download their iOS app for convenience.
What types of stores are near The Shoe Company in Burlington Mall?
Nearby stores include Wireless DNA - Fido Exclusive Dealer (mobile phone store), Indigo - Burlington Centre (books and media), PetSmart Grooming (pet services), Mappins (jewelry), Specsavers Canada (optometrist), and several clothing and sporting goods stores like Sport Chek and Vans.
Are there fitness centers near The Shoe Company where visitors can work out?
Yes, nearby fitness centers include GoodLife Fitness and GoodLife Fitness Burlington Centre, ideal for customers interested in a workout before or after shopping.
Which dining options are available near The Shoe Company in Burlington Mall?
Nearby dining options include Koya Japan (Japanese fast food), East Side Mario's (Italian restaurant), Mr.Sub (sandwich shop), Timothy's World Coffee, Tim Hortons, and Freshly Squeezed (smoothie and health foods).
Can I find optometrist services near The Shoe Company?
Yes, Specsavers Canada and Dr. Uma Ratnasingam, both optometrists, are located nearby for eye care needs.
Are there other shoe stores near The Shoe Company in Burlington?
Yes, nearby shoe stores include Sport Chek and Vans, providing additional footwear options in the Burlington Mall area.