Edible Arrangements

Reviews

• IK

  Iyan Kulen

  Dec 18, 2024
  5.0
  Lisa is by far the kindest and most patient employee I’ve ever encountered. My previous experiences with Edible Arrangements had been disappointing, but she single-handedly restored my trust and won back my business. When I faced issues with the website while trying to place an order for someone very important to me, someone I care about and hold close to my heart, I needed an urgent delivery and decided to call in. Although I had missed the delivery window, Lisa went above and beyond by not only taking my order but personally delivering it herself, understanding the significance of the situation. Lisa, you are incredible. Thank you so much!
• YG

  Yolande Grant

  Mar 2, 2023
  4.0
  Excellent arrangement. This gift made the recipient feel so much better
• AA

  Alejandra A.

  Jan 21, 2022
  1.0
  SAVE YOURSELF FROM THIS LOCATION. Guys do yourself a favor and order from another location. I ordered a “Large” arrangement. Received something that resembles a “Regular” at best. I called the Steeles location in Brampton, and the woman I spoke with was frantic, rude, and accusing me of being a liar. Literally had to let her know multiple times “I am not calling to argue with you”, I simply wanted to tell her that the order was wrong and to ask her staff going forward to please be more careful when completing and delivering orders. I did not ask for a refund, I did not ask for more fruit to be sent. I simply wanted to make them aware that they made a mistake and going forward to be more conscious of their actions to not upset customers going forward. Since yes, it was upsetting to see my family’s disappointment after attending a funeral and expecting what we ordered to resemble in some form the quantity of fruit that we paid for. The lady on the phone constantly raised her voice at me, although I was calm. She even went as far as to “swear on her mothers grave” which I thought was very distasteful and unprofessional and I told her that was not necessary - especially considering I had just mentioned to her that I was attending a funeral. She got very nasty on the phone with me, and I had to end the conversation by saying “I did not call here to have an argument, I simple ask going forward to please consider the image they advertise online to be more realistic to what they offer”. This employee got aggressive and nasty towards a customer instead of just apologizing for the mistake and correctly adjusting for the next customer. I will never order from this location again, and will recommend others do the same.
• JQ

  Joy Q

  Oct 13, 2021
  1.0
  The lady (slim, asian) who works there is absolutely terrible. Her customer service etiquette is deeply lacking. I ordered a fruit bouquet for pick up at 5pm. It was well before 5pm and she called me to ask if I was on the way to pick up my order because they close at 5pm - this is not the bad part. It's ok that she called to ask if I was on the way, that's fine. It's the way she was speaking to me. Very, very rude. I was literally 2mins away. When I got there I asked the lady if she was the one who just called me and she said yes. I asked if I am late and she said no with a shrug of her shoulders and she went on to explain that the closing time on google says 6pm (it does not say 6pm) when they close at 5pm. So I told her to fix it and she told me that she tried telling the company to fix it and had the nerve to tell me that I should tell the company to fix it. When I went into the store, she didn't even greet me, no smile (you can tell when someone is smiling even behind the mask). My husband did not have a pleasant experience with her either with a previous order. We gave this location and the lady another chance, but I think her chances are done. There was absolutely no excuse for speaking so rudely to me, when I didn't do anything wrong. I will say, the bouquet did come out okay. I love Edible Arrangements, but I would definitely NOT recommend this location all thanks to the lady. I will happily look for another location.
• CN

  Cameron Northrop

  Jul 8, 2019
  5.0
  Made two orders for separate addresses. 1 was for delivery, 1 for pickup. Great website, easy to navigate, delivery was on time and was notified of success. Pickup went well with very helpful employees and great customer service. Will definitely place an order again.

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