American Eagle

Reviews

• SS

  sailorbum

  Feb 19, 2026
  1.0
  A week ago (02/11) I went in to exchange some things and I got totally overcharged. I needed a different sized in some jeans that I paid $24.99, she charged me $29.99 (I paid $24.99 when I had originally bought them) a top that was supposed to be $14.95 online, she charged me $29.95 (yes I showed her the webpage where the price of the top was clearly marked in red). So I came in this week (02/18) to adjust those prices and they flat out refused without explanation. They wouldn’t even look at my receipt or hear me out! I worked at AE for five years as a sales lead and I know that they could’ve just returned and re-rang the items at the correct price to keep my brand loyalty. Furthermore, the customer service is dead at this AE (and Aerie for that matter). No pleasantries, no upselling, didn’t tell me about sales in the store to save the sale. Very mean girl vibes. I am still open to making this right, I know it’s only a $20 difference, but this whole situation has left a bad taste in my mouth about AE. edit: I reached out to AE feedback on their website and a representative got back to me saying that this shouldn’t have happened and will be issuing me an e-gift card. Adam is the GOAT.
• GC

  Garrett Campbell

  Jan 13, 2026
  4.0
  Love this store! Great selection of stylish clothes that are high-quality. My friend recommended we look for jeans here, as I am very picky about the cut and fit of my jeans. I like a loose fit but rock a 5' 8" frame, and AE had 28/30 jeans in fits from skinny to baggy. Shelby and Brooklyn helped me find the perfect pair and order a darker wash of the fit I liked in store. Very nice folks. Spotting Garrett Campbell buying anything at the mall is a rarity, but AE's prices are actually very reasonable. If you're someone like me who wants to "buy nice instead of buying twice," you'll find a stylish option at AE that won't break your bank. Would recommend to all my fashionistas and fashionistos out there.
• RR

  Rosebud

  Jan 1, 2026
  1.0
  I went to pick up an online order that I had received as a gift, and decided to exchange one of the items because it didn't fit me. I asked the Zoomer Stare cashier with a belly button ring to give me store credit FOUR times so that I could still keep the value of my gift. She didn't care and refunded it to the original payment anyway. Thanks for taking away part of my Christmas gift 👍 Afterwards, I was asked if I wanted a bag for my remaining items. Like no, I'd totally rather walk out with a pile of clothes in my arms /s. I used to work at AE a decade ago and it's not a hard job. They should rename the place Idiocracy Eagle, because my whole experience felt like a scene straight out of the movie.
• AA

  Anubis Anarchy

  Aug 2, 2025
  5.0
  I love their white genes .... I mean white jeans.
• NA

  N Allen

  Sep 11, 2019
  4.0
  Great fitting clothes. A bit on the pricey side but good quality.

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