JCPenney

4.2
929 reviews

About

Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Owasso, OK location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.

Details

  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable
  • Curbside pickupAvailable

Location

JCPenney
9056 N 121st East Ave, Owasso, OK
74055, United States

Hours

Reviews

4.2
929 reviews
5 stars
504
4 stars
229
3 stars
116
2 stars
32
1 star
48

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some employees were praised for being friendly and helpful, while others were criticized for rudeness and poor management.

Store Conditions

The store is generally clean and well-organized, but some customers noted issues with stock availability and long lines during busy periods.

Pricing and Sales

Customers expressed frustration with pricing, particularly regarding sales and coupons that were not honored or applicable to many items.

Product Selection

The selection of products, especially in certain departments like men's clothing, was noted as lacking, with some customers feeling the store was understocked.
  • AS
    Alexandria Smart
    Jan 3, 2026
    4.0
    Their customer service is mid to poor usually. Prices aren't great compared to similar stores around town.
  • AM
    Annette Martin
    Dec 27, 2025
    5.0
    Great experience!!! Everyone was polite, friendly and willing to assist w/ my questions
  • BL
    Beth Long
    Dec 19, 2025
    3.0
    For it being Christmas the store was pretty dead. Everything was picked over.
  • SW
    Shirley Wright
    Aug 16, 2025
    1.0
    I came into the store today, August 16 with my husband and my three children two of my kids are autistic my girls four and two we were in the jewelry area, where my husband and I were looking at the jewelry. My daughters had closed the jewelry boxes that were behind us, which everybody knows children in general would do this My daughter is not understanding that this is not something they can do close the boxes. The lady came to me griping at me that we would like to keep these open and I said I’m sorry I didn’t realize that they were playing with them I said and also I don’t understand why you would have them displayed out here knowing that children are gonna come through here and close them so my daughter is autistic and she doesn’t understand. The lady starts to grip at me and I told her I would like to speak to an manager she tells me not to speak to her that she’s not gonna listen to me today and I am walking away, trying to find a manager as I’m explaining to the manager, the way that this woman had treated me and my children. She is telling me to shut up and that she doesn’t want to hear me. If I’m not wrong, the lady’s name was Sharon. She was rude and it kept trying to explain to her that my children are autistic and it’s not OK to eat people who are autistic in this manner
  • AB
    Andrea Benz
    Aug 3, 2025
    4.0
    Line at the cashiers station so long but it's back to school time so not enough workers on the floor and little girls clothes 8/9 picked over not a lot of stock left. Store clean except dressing rooms.

Frequently Asked Questions About JCPenney

What products can I find at JCPenney in Owasso, OK?

JCPenney offers a wide variety of products including kids’, men’s, and women’s apparel, footwear, jewelry, accessories, home furnishings, and beauty products.

What are the store hours for JCPenney at 9056 N 121st East Ave in Owasso?

The store is open from 11:00 AM to 7:00 PM Monday through Friday, 10:00 AM to 8:00 PM on Saturdays, and 12:00 PM to 6:00 PM on Sundays.