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JCPenney

4.1
(1133 reviews)

Business Details

(405) 755-5500

About

Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Oklahoma City, OK location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.

Details

  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable
  • Curbside pickupAvailable

Location

JCPenney
2501 W Memorial Rd, Oklahoma City, OK
73134, United States

Hours

Reviews

4.1
1,133 reviews
5 stars
545
4 stars
313
3 stars
165
2 stars
40
1 star
70

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, highlighting individual employees for their exceptional service.

Store Condition

Several reviews mentioned poor store conditions, including cleanliness issues and clutter, with some describing it as a 'retail disaster zone.'

Product Selection

Customers expressed mixed feelings about the product selection, noting a decline in quality and variety, particularly in women's and dress clothing.

Checkout Experience

Multiple reviews pointed out long wait times at checkout due to understaffing, leading to frustration among customers.

Pricing and Sales

Customers appreciated the great sales and discounts available, with many noting that the prices were competitive.
  • KE
    Kay Elam
    Jan 30, 2026
    5.0
    The lady who helped with the return was extremely kind and helpful. Thank you for a great experience
  • SD
    Steve DuCharme
    Jan 18, 2026
    5.0
    Great prices on Jewelry and very helpful
  • JA
    Jose Arechiga
    Jan 6, 2026
    5.0
    People were nice and paid attention to detail. Others helped opening the doors. That goes a milestone. It tells you that people care.
  • CM
    Chaz McIntosh
    Dec 30, 2025
    5.0
    Needed a suit one day before a wedding and they were able to help me out. Great and friendly staff
  • RB
    Robert Ballinger
    Dec 26, 2025
    5.0
    Excellent every time

Brand Certified Facts from JCPenney

JCPenney partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
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