Brand Certified
JCPenney
4.3(1793 reviews)
Certified by JCPenney • Mar 01, 2026
Business Details
5001 Monroe St, Toledo, OH
43623, United States
Certified by JCPenney • Mar 01, 2026
(419) 473-3511
Certified by JCPenney • Mar 01, 2026
https://www.jcpenney.com/locations/oh/toledo/clothing-stores-toledo-oh-582.html
Certified by JCPenney • Mar 01, 2026
About
Certified by JCPenney • Mar 01, 2026
Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Toledo, OH location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Certified by JCPenney • Mar 01, 2026
Hours
Certified by JCPenney • Mar 01, 2026
Reviews
4.3
1,793 reviews
5 stars
985
4 stars
469
3 stars
208
2 stars
67
1 star
64
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on staff is mixed; while some customers praised friendly and helpful employees, others reported rude or unhelpful service, particularly at checkout.
Product Availability
Customers appreciated the variety of merchandise and sales, but some experienced issues with stock availability and pricing discrepancies.
Store Condition
The store was noted for being clean and organized, but there were complaints about outdated facilities and poor maintenance in certain areas.
Sales and Pricing
Many customers enjoyed the good deals and sales, although some expressed frustration with pricing strategies and coupon limitations.
- LTLaura ThompsonFeb 21, 20265.0One of my favorite stores to shop at!
- JOJason OkeyJan 28, 20264.0Lots of merchandise to choose from greet staff and managers..
- MLMatthew LoosJan 11, 20265.0This JCPenney was a great one it had a lot of things and had great sales.
- TCTom ChildressJan 7, 20265.0Love this place.
- EIE. Keith Rutherford IIDec 27, 20254.0I came in to purchase a pan that, according to Internet, was in stock (8) at Franklin Park location. Surprise! Not a one. Employee working on stock in section said they don't carry the product without even checking tablet or stock.
Frequently Asked Questions About JCPenney
What products and brands does JCPenney in Toledo offer?
JCPenney in Toledo offers a wide selection of kids', men’s, and women’s apparel, footwear, jewelry, accessories, home furnishings, and beauty products. Exclusive brands include St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie.
What are the store hours for JCPenney in Toledo, OH?
The store is open Monday through Thursday from 11:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Does JCPenney Toledo provide curbside pickup or online shopping options?
Yes, JCPenney Toledo offers free shipping and curbside pickup, and customers can also shop online through their website or the JCPenney app.
What payment methods are accepted at this JCPenney location?
JCPenney Toledo accepts American Express, Discover, Mastercard, Visa, and checks; it does not require cash only payments.
Is the JCPenney store in Toledo wheelchair accessible and does it have public restrooms?
Yes, the store has wheelchair accessible entrances and public restrooms for customer convenience.
Where is the JCPenney store located in Toledo?
It's located at 5001 Monroe St, Westfield at Franklin Park, Toledo, OH 43623, USA.
Are there any beauty services or stores near JCPenney Toledo for customers interested in skincare or makeup?
Yes, nearby beauty options include Sephora inside JCPenney, SEPHORA, JCP Instyle SALON Toledo, Charlotte Tilbury beauty salon, and Banter by Piercing Pagoda for jewelry and piercings.
Can customers visiting JCPenney also enjoy family-friendly activities nearby?
Yes, Franklin Park Mall Playland is a nearby playground where families can enjoy leisure time before or after shopping at JCPenney.
What other shopping options are available near JCPenney in Franklin Park Mall?
Nearby shopping options include Spencer's for clothing and gifts, Foot Locker and Finish Line for shoes and sportswear, Locker Room by Lids for hats, and Banana Republic and Old Navy for apparel.
Where can I grab a quick bite or coffee near JCPenney Toledo?
Dunkin' is a nearby coffee shop and bakery located in the area, good for a quick snack or coffee before or after your shopping trip.
Brand Certified Facts from JCPenney
JCPenney partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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- Legal business name
- Hours of operation
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