Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome Furniture
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Toledo, OH location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.3
1,770 reviews
5 stars
971
4 stars
462
3 stars
208
2 stars
67
1 star
62
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences with staff; some customers praised helpful employees while others reported rude or unhelpful service.
Product Availability
Customers appreciated the variety and selection of products, but some expressed frustration over the lack of staff to assist in locating items.
Store Condition
Feedback indicated that the store's cleanliness and organization were inconsistent, with some areas described as dirty or outdated.
Pricing
Many customers found the prices to be high, although some appreciated the sales and discounts available.
Delivery Issues
Concerns were raised about delivery options for photo orders, with complaints about poor packaging and lack of notification.
- NMNancy MNov 2, 20251.0I had photos taken October 20, 2025 at the Toledo location. You can no longer pick up the photos at the store location and charge for delivery is just under $10.00. My photos were delivered and left at the front door after rain. I did not get notification they were delivered and therefore they were soaked as they are shipped in a paper/cardboard envelope. I called Lifetouch and they said they could not help me and to contact JC Penney. I have and they indicated there was nothing they could help with either. I find this unacceptable for a company to only give the option of sending the photos to your home and not to package appropriately.
- JSJohn SchutzeNov 2, 20252.0So much perfume everywhere it gives me a headache, otherwise standard department store products and prices
- SMS MLOct 14, 20253.0The young ladies in the makeup section need to greet customers. The carpeting is disgusting. The only employees that are friendly is at checkout.
- LTLori TrumanOct 13, 20255.0Our clerk Debbie was very nice & helpful! Thank you for always being so nice to my dad. You have helped him numerous times. Great customer service.
- KSKristin SheeksSep 29, 20252.0We were in on a Saturday evening to purchase shoes for my daughter’s homecoming dance. There was a gentleman straightening the shoes all around us that literally didn’t speak to us or offer to help, which was fine as we found what we were looking for easily. The selection was fantastic and they were running a great sale. Hazel was the cashier that rang us up and she was the most miserably rude associate I have ever encountered. She motioned for us to come to her register, no greeting, no smile, in fact she didn’t even look at is, just aggressively grabbed the shoe box, opened it, scanned it and gave us the total with major attitude. I even asked her if we were bothering her and she said “no.” At the end she handed me the bag and literally turned and walked away without a single word. It was not close to the store’s closing time, they were not busy at all… I have no idea what her problem was, but that woman should NOT be in customer service!
Frequently Asked Questions About JCPenney
What products and brands does JCPenney in Toledo offer?
JCPenney in Toledo offers a wide selection of kids', men’s, and women’s apparel, footwear, jewelry, accessories, home furnishings, and beauty products. Exclusive brands include St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie.
What are the store hours for JCPenney in Toledo, OH?
The store is open Monday through Thursday from 11:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Does JCPenney Toledo provide curbside pickup or online shopping options?
Yes, JCPenney Toledo offers free shipping and curbside pickup, and customers can also shop online through their website or the JCPenney app.
What payment methods are accepted at this JCPenney location?
JCPenney Toledo accepts American Express, Discover, Mastercard, Visa, and checks; it does not require cash only payments.
Is the JCPenney store in Toledo wheelchair accessible and does it have public restrooms?
Yes, the store has wheelchair accessible entrances and public restrooms for customer convenience.
Where is the JCPenney store located in Toledo?
It's located at 5001 Monroe St, Westfield at Franklin Park, Toledo, OH 43623, USA.
Are there any beauty services or stores near JCPenney Toledo for customers interested in skincare or makeup?
Yes, nearby beauty options include Sephora inside JCPenney, SEPHORA, JCP Instyle SALON Toledo, Charlotte Tilbury beauty salon, and Banter by Piercing Pagoda for jewelry and piercings.
Can customers visiting JCPenney also enjoy family-friendly activities nearby?
Yes, Franklin Park Mall Playland is a nearby playground where families can enjoy leisure time before or after shopping at JCPenney.
What other shopping options are available near JCPenney in Franklin Park Mall?
Nearby shopping options include Spencer's for clothing and gifts, Foot Locker and Finish Line for shoes and sportswear, Locker Room by Lids for hats, and Banana Republic and Old Navy for apparel.
Where can I grab a quick bite or coffee near JCPenney Toledo?
Dunkin' is a nearby coffee shop and bakery located in the area, good for a quick snack or coffee before or after your shopping trip.