Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Toledo, OH location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.3
1,790 reviews
5 stars
983
4 stars
467
3 stars
209
2 stars
67
1 star
64
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for being friendly and helpful, others are criticized for being rude and unhelpful.
Product Availability
Customers expressed frustration over product availability and stock issues, particularly with specific items not being in stock as advertised.
Store Cleanliness
The store's cleanliness is a concern, with reports of dirty dressing rooms and unkempt areas, although some customers noted that the store was organized.
Sales and Deals
Many customers appreciated the good deals and sales available, highlighting the affordability of products.
Staffing Issues
Several reviews mentioned a lack of staff on the floor, making it difficult for customers to find assistance when needed.
- MLMatthew Loos1 day ago5.0This JCPenney was a great one it had a lot of things and had great sales.
- TCTom Childress5 days ago5.0Love this place.
- EIE. Keith Rutherford IIDec 27, 20254.0I came in to purchase a pan that, according to Internet, was in stock (8) at Franklin Park location. Surprise! Not a one. Employee working on stock in section said they don't carry the product without even checking tablet or stock.
- SSSDottieDec 20, 20255.0I love the attendants - old fashioned attention to the customer ( respect) quality presentation of the JCPenney Company. I prefer to shop here than other retailers because the customer isn't a thing to leach funds from but serve with quality. I will gladly drive 30min to shop here.
- NSNye SearcyNov 28, 20251.0I came Black Friday shopping on 11/28/25 from Columbus, Ohio. And the jewelry wasn’t ringing up for cashier : dahje and she called manager : Michael. When the manager Michael came and argued with me in-front of a long line of customers. I felt so embarrassed and humiliated that he was trying to make it seem like I was wrong. I will NEVER shop here again. The Jewelry was on sale for $7.50 and ringing up as $12.50 the manager was so mean and rude and NOT helpful at all. I’m calling corporate and filing a complaint. This is NOT how you should treat customers!!!
Frequently Asked Questions About JCPenney
What products and brands does JCPenney in Toledo offer?
JCPenney in Toledo offers a wide selection of kids', men’s, and women’s apparel, footwear, jewelry, accessories, home furnishings, and beauty products. Exclusive brands include St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie.
What are the store hours for JCPenney in Toledo, OH?
The store is open Monday through Thursday from 11:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Does JCPenney Toledo provide curbside pickup or online shopping options?
Yes, JCPenney Toledo offers free shipping and curbside pickup, and customers can also shop online through their website or the JCPenney app.
What payment methods are accepted at this JCPenney location?
JCPenney Toledo accepts American Express, Discover, Mastercard, Visa, and checks; it does not require cash only payments.
Is the JCPenney store in Toledo wheelchair accessible and does it have public restrooms?
Yes, the store has wheelchair accessible entrances and public restrooms for customer convenience.
Where is the JCPenney store located in Toledo?
It's located at 5001 Monroe St, Westfield at Franklin Park, Toledo, OH 43623, USA.
Are there any beauty services or stores near JCPenney Toledo for customers interested in skincare or makeup?
Yes, nearby beauty options include Sephora inside JCPenney, SEPHORA, JCP Instyle SALON Toledo, Charlotte Tilbury beauty salon, and Banter by Piercing Pagoda for jewelry and piercings.
Can customers visiting JCPenney also enjoy family-friendly activities nearby?
Yes, Franklin Park Mall Playland is a nearby playground where families can enjoy leisure time before or after shopping at JCPenney.
What other shopping options are available near JCPenney in Franklin Park Mall?
Nearby shopping options include Spencer's for clothing and gifts, Foot Locker and Finish Line for shoes and sportswear, Locker Room by Lids for hats, and Banana Republic and Old Navy for apparel.
Where can I grab a quick bite or coffee near JCPenney Toledo?
Dunkin' is a nearby coffee shop and bakery located in the area, good for a quick snack or coffee before or after your shopping trip.