JCPenney

4.1
1069 reviews
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Business Details

17177 Royalton Rd, Strongsville, OH
44136, United States
(440) 846-8419
https://www.jcpenney.com/locations/oh/strongsville/clothing-stores-strongsville-oh-2683.html
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About

Department StoreClothing StoreShoe StoreJewelry StoreHome Furniture
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Strongsville, OH location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.

Details

  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable
  • Curbside pickupAvailable

Location

JCPenney
17177 Royalton Rd, Strongsville, OH
44136, United States

Hours

Reviews

4.1
1,069 reviews
5 stars
546
4 stars
270
3 stars
138
2 stars
43
1 star
72

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed experiences with staff; some customers reported helpful and friendly service, while others encountered rudeness and lack of attention.

Store Condition

Store cleanliness and organization received mixed reviews; some found it well-stocked and clean, while others noted messiness and disorganization.

Checkout Experience

Long wait times at checkout and insufficient staff were common complaints, although some customers noted that lines moved quickly.

Product Availability

Customers appreciated the variety and selection of products, but some noted that certain items were out of stock or not as good as other locations.

Online Order Issues

Several customers experienced problems with online orders, including long wait times for pickup and difficulties in canceling orders.
  • ES
    Eric Stephens
    Oct 14, 2025
    5.0
    Late to the party for fall decorations but they had everything I needed and it was sale. The staff was extremely helpful.
  • TJ
    Tawnia Jenkins
    Oct 11, 2025
    5.0
    Wish they were still around home.
  • AJ
    Arnetta Johnson
    Oct 3, 2025
    1.0
    Terrible experience! I was told by an associate per her manager they could not provide me with a receipt of the merchandise I had purchased as well as they needed to cut the price tags off of the merchandise before I could leave the store and that I was not allowed to bring anything back for a different size if it did not fit. When I tried to address the manager to ask why she completely ignored me. While the associate who rang the merchandise was very kind the manager was rude. The manager would only speak to the associate she would not speak to me. I asked her name and was completely ignored.
  • JB
    Joe Blavatsky
    Sep 21, 2025
    1.0
    Couldn't find a changing room in the men's clothing section. And no employees around to ask. So, I left without buying the clothes I wanted to try on.
  • A2
    Andrea 23
    Sep 8, 2025
    4.0
    Really cut back on sales clerks and checkout availabilities
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Frequently Asked Questions About JCPenney

What type of products does JCPenney in Strongsville, OH offer?

JCPenney offers a wide range of products including kids', men's, and women's apparel, footwear, jewelry, accessories, home furnishings, and beauty products such as skincare and makeup.

What are the store hours for JCPenney in Strongsville?

JCPenney is open Monday through Thursday from 11:00 AM to 8:00 PM, Friday from 10:00 AM to 8:00 PM, Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 6:00 PM.