Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Strongsville, OH location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.1
1,074 reviews
5 stars
549
4 stars
270
3 stars
138
2 stars
43
1 star
74
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including unhelpful staff and rude interactions.
Staffing Issues
Numerous reviews mentioned a lack of staff, leading to long wait times and difficulty in receiving assistance.
Product Availability
Customers appreciated the variety and availability of products, although some noted that selection was not as good as other locations.
Store Cleanliness
Feedback indicated that the store cleanliness varied, with some customers noting disorganization and clutter.
Checkout Experience
Several reviews highlighted long lines and slow checkout processes, contributing to customer frustration.
- LHLogan HelminkDec 19, 20251.0To update from my last review, it has been 4 weeks now and they still don’t answer the phone. Went up to the store to see what is going on to be told they have “no clue” where it is and have to no way to track the shipping. What is this the 70s lazy cheap company. Highly don’t recommend EVER shopping here because nobody knows anything and nobody will try and fix anything aswell they are just there for a check and that’s all.
- LHLogan HelminkDec 13, 20251.0Spent 10 minutes trying to get ahold of the jewelry department to no avail just trying to see an update on the ring I bought and had sent out to get resized. Very nerve racking after they had already messed up our info when we originally bought especially after many attempts of us being very patient and understanding but even after all that they still had messed up the phone number we gave, the address, and the estimated arrival time. We had been told it would take two weeks to get shipped out and return they even double checked and were very mistaken and after the two weeks of waiting we called and called again and they still wouldn’t answer so this is now the second time they have done this, just to find out they were wrong and it’s not two weeks it’s four to six weeks. Very unprofessional establishment and we will not be returning if we ever get this ring.
- KSKathryn StraussNov 22, 20255.0Like shopping.
- ESEric StephensOct 14, 20255.0Late to the party for fall decorations but they had everything I needed and it was sale. The staff was extremely helpful.
- AJArnetta JohnsonOct 3, 20251.0Terrible experience! I was told by an associate per her manager they could not provide me with a receipt of the merchandise I had purchased as well as they needed to cut the price tags off of the merchandise before I could leave the store and that I was not allowed to bring anything back for a different size if it did not fit. When I tried to address the manager to ask why she completely ignored me. While the associate who rang the merchandise was very kind the manager was rude. The manager would only speak to the associate she would not speak to me. I asked her name and was completely ignored.
Frequently Asked Questions About JCPenney
What type of products does JCPenney in Strongsville, OH offer?
JCPenney offers a wide range of products including kids', men's, and women's apparel, footwear, jewelry, accessories, home furnishings, and beauty products such as skincare and makeup.
What are the store hours for JCPenney in Strongsville?
JCPenney is open Monday through Thursday from 11:00 AM to 8:00 PM, Friday from 10:00 AM to 8:00 PM, Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Does JCPenney offer curbside pickup and free shipping?
Yes, JCPenney offers both free shipping and curbside pickup for customer convenience.
What are some exclusive brands available at JCPenney in Strongsville?
Exclusive brands at this JCPenney location include St. John's Bay, Liz Claiborne, Arizona, and Okie Dokie.
What payment options are accepted at JCPenney in Strongsville?
JCPenney accepts American Express, Check, Discover, MasterCard, and Visa for payments.
Is JCPenney in Strongsville accessible to customers with disabilities?
Yes, the store has a wheelchair accessible entrance and public restrooms to accommodate customers with disabilities.
Where is JCPenney located in Strongsville, OH?
JCPenney is located at 17177 Royalton Rd, Southpark Center, Strongsville, OH 44136.
What nearby stores can customers visit along with JCPenney?
Nearby stores include Journeys (shoe store), PINK by Victoria's Secret (lingerie and clothing), The Children's Place (children's clothing), Chico's (women's clothing), American Commodore Tuxedo (formal wear), and Kay Jewelers (jewelry store).
What nearby dining options are available near JCPenney in Strongsville?
Customers can enjoy nearby dining options such as Charleys Cheesesteaks, Starbucks, Chipotle Mexican Grill, and Popeyes Louisiana Kitchen.
Can customers combine a visit to JCPenney with a beauty or spa experience nearby?
Yes, customers can visit Penney Salon, a beauty salon and spa located near JCPenney, for additional beauty services during their shopping trip.