Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome Furniture
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Steubenville, OH location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.1
488 reviews
5 stars
256
4 stars
103
3 stars
75
2 stars
25
1 star
29
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on staff is mixed; while many customers praised friendly and helpful employees, others reported poor service and long wait times at cash registers.
Store Condition
The store is described as outdated and in need of maintenance, with issues like lack of air conditioning and cleanliness concerns in certain areas.
Product Selection
Customers noted a limited selection in certain categories, particularly in shoes and plus sizes, while others appreciated the variety of clearance items.
Pricing
Many reviews highlighted good deals and clearance prices, but some customers felt regular prices were too high.
Shopping Experience
Overall shopping experiences varied, with some customers enjoying their visits while others expressed frustration over disorganization and low inventory.
- LJlisa johnsonNov 12, 20254.0They were having internet issues that affected their service.
- MJMelody JanesNov 11, 20252.0My experience every time I have been there is it's difficult to find a open cash register and anyone willing to help you. Not very good customer service.
- EEEric EastmanAug 6, 20254.0Lots of good deals on a variety of stuff. Clothes, toys and kitchen stuff was all on clearance.
- KGKatelyn GallagherJun 26, 20253.0Nice place to shop and the employees are great, but I also feel bad for the employees and the customers, especially the elderly due to no air in the building. It had to be 100+ degrees in the building. 06/26/2025
Frequently Asked Questions About JCPenney
Where is JCPenney located in Steubenville, OH?
JCPenney is located at 100 Mall Dr, Unit B, inside Fort Steuben Mall, Steubenville, OH 43952.
What are the store hours for JCPenney in Steubenville?
JCPenney is open Monday to Friday from 11:00 AM to 7:00 PM, Saturday from 10:00 AM to 8:00 PM, and Sunday from 12:00 PM to 6:00 PM.
What types of products can I find at JCPenney Steubenville?
You can find a variety of apparel for kids, men, and women, footwear, jewelry, accessories, home furnishings, and beauty products including skincare and makeup.
Does JCPenney offer curbside pickup and free shipping?
Yes, JCPenney offers both free shipping and curbside pickup for customer convenience.
What payment methods does JCPenney accept?
JCPenney accepts American Express, Check, Discover, MasterCard, and Visa as payment options.
Is JCPenney wheelchair accessible and does it have public restrooms?
Yes, JCPenney has a wheelchair accessible entrance and public restrooms available for customers.
Can I shop at JCPenney through a mobile app?
Yes, you can shop using the JCPenney App available on the Apple App Store, which offers shopping and coupons.
Are there places to eat near JCPenney at Fort Steuben Mall?
Yes, nearby dining options include 3 Bad Hombres (a Mexican restaurant), A Touch of Elegance Bakery & Cafe, and Eat'n Park, which serve a variety of meals and snacks.
What other stores can I visit near JCPenney for shoe shopping?
Near JCPenney, you can shop for shoes at Shoe Dept. Encore, Payless ShoeSource, and Hibbett Sports, offering a range of footwear options.
Are there any beauty salons close to JCPenney for a hairstyling appointment?
Yes, nearby beauty salons include MasterCuts and SMARTSTYLE, both offering hair and beauty services.