Hi, we’re Madewell and we believe that good days start with great jeans. Women’s and men’s denim is at the core of the brand, and we also offer everything you want to wear with an amazing pair of jeans, from easy tees and timeless outerwear to classic footwear and must-have bags.
Terrible customer service. A bunch of pretty young women standing around ignoring customers. I got so fed up I stood in the store and ordered the jeans I liked online. I suppose they think I'm too old to shop there. Really irked by the whole experience.
KA
Kathleen Atwater
Nov 12, 2025
5.0
I really enjoy shopping at Madewell!! They are friendly & helpful, with finding needed size or fit. Also offering opinions when wanted.
SD
Sam Dunn
Oct 20, 2025
1.0
I ordered a pair of jeans. The jeans “get lost”. They don't figure this out, I have to. I had to waste 4 hours on customer service that I can never get back. And they held my money for months. Boooooooooo
LL
Lisa
May 26, 2025
5.0
Looking for a new pair of jeans ask for Taylor. She was helpful, knowledgeable and great style ! Taylor made my shopping experience at Madewell a 5+++ stars. Thank you Taylor I will be back for my next shopping adventure.
DS
Derrick Stephens
Nov 3, 2023
5.0
I discovered this store a few months ago and am so glad I did! Great selection of stylish and quality (the name rings true) clothing for men and women, and the staff are all extremely friendly, knowledgable, and helpful; they know their products and they understand fashion. The store manager, Anna, is absolutely wonderful! I don't normally enjoy shopping for clothes and tend to order most of my clothing online, but the Cleveland Madewell store has started to make me re-think my shopping habits. Would recommend to anyone who's looking to build a timeless, yet fashionable wardrobe with a no-stress shopping experience.
Can I pick up my Madewell order in-store at the Pinecrest location?
Yes, Madewell provides in-store pickup services at their Pinecrest location.
What payment options are accepted at Madewell in Orange Village?
Madewell accepts American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, Samsung Pay, and Visa.
Is the Madewell Pinecrest store wheelchair accessible?
Yes, the store has a wheelchair accessible entrance for customers.
What nearby fitness options are available around Madewell Pinecrest?
Nearby, you can find Peloton - Orange Village for fitness equipment and Club Pilates for pilates classes, making it easy to work out before or after shopping at Madewell.
Where can I enjoy a meal or drinks near Madewell in Pinecrest?
Oak & Embers Tavern - Pinecrest and Shake Shack Pinecrest are nearby restaurants where you can enjoy barbecue, burgers, and more after visiting Madewell.
Are there beauty and cosmetic stores near the Madewell location?
Yes, Sephora and Charlotte Tilbury are nearby beauty and cosmetic stores you can visit along with Madewell.
What is Madewell's approach to sustainability or environmental responsibility?
Madewell participates in Denim Recycling through the Blue Jeans Go Green™ program to promote sustainability.