ALO

Reviews

• KG

  Kristina G.

  Mar 22, 2026
  1.0
  Besides the fact that you call and no one answers, you walk into the store and no one is friendly but maybe the guy at the register. The girls on the floor are so stale faced, not one smiles, more worried about people stealing than actually helping the ones that need help. On several occasion in there shopping with my daughter, I asked several times for a size check in the back, she never went to the back to check, forgot everytime, still end up finding other items on the sales floor and spent $300.00. Several days later i called for a pair of shorts, someone answered, to check if they have them before I place the order online for pick up, she tells me oh no we dont have them. Something told me to still take my daughter to the store. I do exactly that on the same day and sure enough the shorts are there after the young lady told me they did not have my size available. Hire some more customer service like people and not a bunch of walking mannequins!!! Its ridiculous and getting a little out of hand, I want to give my money to a store thats friendly not a store that is mean like and rude.
• ES

  Emma Rose Shulman

  Dec 8, 2025
  1.0
  Very limited inventory and very rude employees. They don’t exactly make you want to buy anything.
• JJ

  James

  Dec 4, 2025
  4.0
  Pretty nice selection
• EW

  Ellen Weimer

  Nov 11, 2025
  1.0
  I called regarding a purchase made on my account with a card I don’t own and to a store I’d never been to. I was advised by alo customer service to call the store directly to see if they could look at their cameras from when it happened to get any insight. They let me talk to their manager- who was so extremely rude about the entire situation. They said it was perhaps the wrong email entered- but mine is very specific and old with a weird end handle, or said it was a mistype of the phone number- so I asked the area code to see if that was it (which could have made sense) to which she replied, she didn’t know???? How do you not know the area code of the store you manage or the surrounding area of where you live? Seemed odd. She said the tapes can not be looked at- which may be true- but then told me if I was “really that concerned” to file a police report… in Ohio… when I live states away with zero knowledge on what actually occurred. So- yes. A bizarre encounter- I’ve never been to this store but rest assured I will never go, and I’d double check your alo account because at the very least they aren’t confirming who is purchasing items on the accounts very well. Oh- and I never received an email on the original purchase date either, so I just randomly found out there was a $500 purchase yesterday. As I said- the whole thing is strange.
• AW

  Ashley Watson

  Mar 7, 2025
  5.0
  MELISSA is literally the BEST!!! I was in today and tried on so much and she was FANTASTIC!!! I only came to try on stuff for a future purchase, but left with sweatpants. MELISSA, I love you and Alo is so lucky to have you. Thank you for a wonderful experience.

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