Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Niles, OH location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.2
1,000 reviews
5 stars
528
4 stars
245
3 stars
133
2 stars
37
1 star
57
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some praised helpful staff while others reported rude or unhelpful interactions.
Product Selection
Customers noted a limited selection of merchandise, particularly in certain departments, and expressed disappointment in the variety available.
Pricing
Feedback indicated that prices are perceived as high, with some customers frustrated by coupon issues and perceived lack of value.
Salon Experience
The salon received positive feedback for skilled stylists and satisfactory haircuts, although some customers experienced long wait times.
Store Condition
Several reviews mentioned the store's appearance as uninviting or poorly maintained, affecting the shopping experience.
- KKKathie Konz KowalskiJan 2, 20261.0I purchased online 2 pairs of Levi jeans. Unfortunately I got the wrong size. I went to local store to exchange for the correct size. Wouldn't allow me to even exchange. I had to return and repurchase at a higher price. I had all the proof of purchase, and it was still in original packaging.
- JLJody LopezDec 13, 20252.0Over priced limited selection
- RPRobert ParkerDec 7, 20254.0Decent place to shop
- CGCaddy GuyDec 7, 20251.0Did not look or sound like the holidays. No decorations at all. Terrible...just like any other day. Went elsewhere.
- FSFaith SchreckenghostNov 3, 20255.0Great store
Frequently Asked Questions About JCPenney
What types of products does JCPenney in Niles, OH offer?
JCPenney offers a wide range of products including kids’, men’s, and women’s apparel, footwear, jewelry, accessories, home furnishings, beauty products, and more.
What are the store hours for JCPenney at Eastwood Mall?
The store is open Monday to Thursday from 11:00 AM to 7:00 PM, Friday from 10:00 AM to 7:00 PM, Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Does JCPenney offer in-store shopping and curbside pickup?
Yes, JCPenney offers both in-store shopping and curbside pickup for customer convenience.
Which payment methods are accepted at JCPenney in Niles, OH?
JCPenney accepts American Express, Check, Discover, MasterCard, and Visa cards.
Is the JCPenney store in Niles wheelchair accessible?
Yes, the store has a wheelchair-accessible entrance to accommodate all customers.
Where is JCPenney located within Niles, OH?
JCPenney is located at 5555 Youngstown-Warren Rd inside the Eastwood Mall in Niles, OH 44446.
What nearby stores can I visit along with JCPenney at Eastwood Mall?
Nearby stores include Kay Jewelers, Shoe Dept. Encore, rue21, Old Navy, and American Eagle Store, offering a variety of shopping options for jewelry, shoes, and clothing.
Are there places to eat or grab coffee near JCPenney at Eastwood Mall?
Yes, you can enjoy treats and coffee at nearby Mrs. Fields bakery and Starbucks cafe within Eastwood Mall.
What family-friendly attractions are near JCPenney at Eastwood Mall?
The Eastwood Mall Playground and Eastwood Mall Aquarium are nearby, offering fun recreational and educational activities for families visiting the area.
If I need health or beauty services near JCPenney, where should I go?
You can visit nearby Fiesta Salons for hair and beauty services, DentalWorks for dental care, or Dr. Renee Peterson for optometry services, all located near Eastwood Mall.