I went in to the Monroe outlet store today. The sales person was Trevor, he was absolutely amazing. I was in there for an hour, I kept changing my mind on what bag to get, he was extremely patient with me. I will definitely ask for him again when I go back. I love great customer service ☺️
DG
Denise G
Dec 27, 2023
2.0
No returns or exchanges at the outlet. Received a purse as a Christmas gift from the outlet store. After my husband paid for the item, the clerk tells him “FYI, items can’t be returned or exchanged since it’s an outlet” that’s fine it’s the policy, but at holidays it’s busy and people who typically don’t shop these store are gift shopping and not focused on looking around for little return policy signs. If the clerk had the decency to inform him it wasn’t returnable then that could have been done before accepting his money and finishing the transaction. I think in today’s time, this kind of policy is horrible. I dont particularly care for the purse but would be happier if I could exchange for a different one. But to just not even offer an in store exchange or in store credit is cruddy. Marc Jacob return policy could be better. I won’t shop there in the future.
BM
Blessie Mamitag
Jul 12, 2022
5.0
Staffs are very helpful and willing to even look for what you want on other branches and ship it to us for free. So love the ambience of the store too. I hope they will have the new snapshots model.
Frequently Asked Questions About Marc Jacobs - Cincinnati Premium Outlets
Where is Marc Jacobs - Cincinnati Premium Outlets located?
We are located at 400 Premium Outlets Dr, Ste 622, Monroe, OH 45050, USA.
What are the opening hours for Marc Jacobs - Cincinnati Premium Outlets?
Our store is open Monday to Saturday from 10:00 AM to 7:00 PM, and Sunday from 12:00 PM to 6:00 PM.
Which Marc Jacobs brands are available at this outlet?
We offer products from Marc Jacobs, Marc by Marc Jacobs, Little Marc Jacobs, and Bookmarc.
What types of products can I find at Marc Jacobs - Cincinnati Premium Outlets?
We offer ready-to-wear fashion, bags, and accessories.
Does the store offer delivery or in-store pickup options?
Yes, we provide delivery and in-store pickup services.
Is the store wheelchair accessible?
Yes, the store has a wheelchair accessible entrance.
What payment methods are accepted at this location?
We accept debit cards and mobile NFC payments, but do not require cash only. We do not accept checks.
What nearby stores can I visit for additional shopping?
You can visit nearby stores such as The Cosmetics Company Store, ALDO, Nautica, Fossil, and Nike Factory Store for a variety of beauty supplies, footwear, and fashion accessories.
Are there dining options close to Marc Jacobs - Cincinnati Premium Outlets?