Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome Furniture
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Mentor, OH location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.1
1,341 reviews
5 stars
664
4 stars
351
3 stars
185
2 stars
65
1 star
76
What are people saying?
AI-generated from recent customer reviews
Sales and Deals
Customers frequently praised the store for its amazing sales and clearance deals.
Staff Performance
Mixed feedback on staff; while some employees were described as friendly and helpful, others were noted as rude or unhelpful.
Store Conditions
Several reviews mentioned issues with cleanliness and organization, including reports of a hot store and unkempt areas.
Product Selection
Customers appreciated the variety of products available, especially in clothing and accessories, though some noted limited stock in certain areas.
Customer Service
Customer service experiences varied, with some positive interactions reported, but also significant complaints regarding online order issues and in-store assistance.
- TTTylerNov 13, 20255.0Overall had a wonderful experience. The prices for men’s business casual cloths were really great and had a decent selection. The cashier, Stacie, was extremely kind, pleasant to speak with, and very personable. Bright associates like Stacy make the trip worth it.
- MSMary StrbacOct 22, 20255.0Bring your friend they have good sales.
- KKKimOct 1, 20253.0Lack of dressing rooms. Older lady working in boys dept was really nice and so was the young man that worked in the shoe depth. However, cashier by the kids dept was less than friendly, store seemed like it had half the lights off, and unorganized. Sales were amazing though that we appreciate, but it seemed dreary, and like only 6 employees in the entire store. Just a strange vibe going on.
- MPMary PirnatSep 9, 20254.0We went to find a piece of jewelry. The lady that waited on us was very helpful because we found what we were looking for.
- CDCurt DittoAug 23, 20255.0Great employees
Frequently Asked Questions About JCPenney
What types of products does JCPenney in Mentor, OH offer?
JCPenney offers a wide variety of kids', men’s, and women’s apparel, footwear, jewelry, accessories, home furnishings, and beauty products including skincare and makeup.
What are the store hours for JCPenney at Great Lakes Mall in Mentor?
The store is open Monday to Thursday from 11:00 AM to 8:00 PM, Friday from 10:00 AM to 8:00 PM, Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Does JCPenney Mentor offer curbside pickup and in-store shopping?
Yes, this location provides both curbside pickup and in-store shopping options for customers’ convenience.
What payment methods are accepted at JCPenney in Mentor, OH?
JCPenney accepts American Express, Check, Discover, MasterCard, and Visa.
Is the JCPenney store in Mentor wheelchair accessible?
Yes, the store has a wheelchair accessible entrance to accommodate all customers.
Where is JCPenney located in Mentor, Ohio?
JCPenney is located at 7850 Mentor Ave, Suite 930, inside Great Lakes Mall in Mentor, OH 44060.
Can customers shop JCPenney merchandise through an app?
Yes, customers can use the JCPenney App available on the Apple App Store to shop and access coupons and special deals.
What nearby places can I visit before or after shopping at JCPenney in Great Lakes Mall?
You can visit nearby places such as Rally House for sportswear and gifts, Round 1 Bowling & Amusement for entertainment, and Planet Fitness for a workout, all located near Great Lakes Mall.
Are there dining options near JCPenney at Great Lakes Mall?
Yes, nearby dining options include Flagship Express for American fast food, Villa Pizza, Asian Chao for Asian cuisine, and Chick-fil-A, all within close proximity.
Where can I find beauty products while visiting JCPenney in Mentor?
You can explore JCPenney Beauty inside the store, including the Sephora inside JCPenney for a variety of skincare, makeup, and beauty deals. Nearby, you can also visit Claire's and Icing for fashion accessories and beauty services.