Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Mentor, OH location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.1
1,350 reviews
5 stars
666
4 stars
354
3 stars
186
2 stars
65
1 star
79
What are people saying?
AI-generated from recent customer reviews
Staffing Issues
Customers frequently mentioned understaffing, leading to long wait times and a lack of assistance.
Customer Service
Mixed reviews on customer service; some employees were praised for being helpful, while others were described as rude or unhelpful.
Store Condition
The store was reported as run down and poorly maintained, with cleanliness issues noted by several customers.
Sales and Selection
Many customers appreciated the good sales and variety of products available, although some felt the selection was limited.
Shopping Experience
Overall shopping experiences varied, with some customers enjoying their visits while others expressed frustration with the layout and service.
- BBBrian BarrancoJan 4, 20263.0Took my 10 yr old daughter there and honestly not much of a selection for us. Tried to take her on a b day shopping spree and ended up going to once upon a child instead. Adult clothes they do pretty good in but child clothes not really their specialty. Be nice if everyone all ages could ship there.
- DMDerick MayesDec 28, 20254.0Went for family pictures they were under staffed, so the wait very long it was Christmas time but the pictures are great
- TYTravis YearyDec 28, 20253.0Not what it use to be
- AMamanda malensekDec 23, 20251.0TERRIBLE EXPERIENCE at Mentor, Ohio mall location! There was a whole pdq of grinch accessories ( hair clips, kids jewelery etc) There was a sign attached to the PDQ that said 60% off grinch accessories. The hair clips my daughter picked out said $15. We get to the register and they ring up 9.99. I tell the cashier the sign said 60% off. She walks all the way over, takes a picture and comes back and says yeah your right. The other cashier does the math on her phone and says yeah 60% off is $9. I said " No you take $9 off the $15, think about it half of 15 is 7.50 if it was 50% off but its 60% so it should be less than 7.50". The other cashier calls her manager and explains there is a sign. The manager tells her that was for the kitchen accessories and it says select styles. I said so you aren't going to honor your sign that is clearly on the entire PDQ? The cashier knew I was right but acted like because of her managers bullcrap excuses she couldn't do anything. Lost my business. This is why I will continue to shop online and you will have to eventually shut your doors.
- RMRick MalekDec 17, 20251.0The place is run down. The workers and management team is not there to help at all.
Frequently Asked Questions About JCPenney
What types of products does JCPenney in Mentor, OH offer?
JCPenney offers a wide variety of kids', men’s, and women’s apparel, footwear, jewelry, accessories, home furnishings, and beauty products including skincare and makeup.
What are the store hours for JCPenney at Great Lakes Mall in Mentor?
The store is open Monday to Thursday from 11:00 AM to 8:00 PM, Friday from 10:00 AM to 8:00 PM, Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Does JCPenney Mentor offer curbside pickup and in-store shopping?
Yes, this location provides both curbside pickup and in-store shopping options for customers’ convenience.
What payment methods are accepted at JCPenney in Mentor, OH?
JCPenney accepts American Express, Check, Discover, MasterCard, and Visa.
Is the JCPenney store in Mentor wheelchair accessible?
Yes, the store has a wheelchair accessible entrance to accommodate all customers.
Where is JCPenney located in Mentor, Ohio?
JCPenney is located at 7850 Mentor Ave, Suite 930, inside Great Lakes Mall in Mentor, OH 44060.
Can customers shop JCPenney merchandise through an app?
Yes, customers can use the JCPenney App available on the Apple App Store to shop and access coupons and special deals.
What nearby places can I visit before or after shopping at JCPenney in Great Lakes Mall?
You can visit nearby places such as Rally House for sportswear and gifts, Round 1 Bowling & Amusement for entertainment, and Planet Fitness for a workout, all located near Great Lakes Mall.
Are there dining options near JCPenney at Great Lakes Mall?
Yes, nearby dining options include Flagship Express for American fast food, Villa Pizza, Asian Chao for Asian cuisine, and Chick-fil-A, all within close proximity.
Where can I find beauty products while visiting JCPenney in Mentor?
You can explore JCPenney Beauty inside the store, including the Sephora inside JCPenney for a variety of skincare, makeup, and beauty deals. Nearby, you can also visit Claire's and Icing for fashion accessories and beauty services.