Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome Furniture
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Mansfield, OH location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.0
1,015 reviews
5 stars
464
4 stars
264
3 stars
184
2 stars
43
1 star
60
What are people saying?
AI-generated from recent customer reviews
Store Condition
Many customers noted the store is unorganized and has a dated appearance, with some expressing concern about its potential closure.
Customer Service
Feedback on customer service is mixed; while some praised the friendly and helpful staff, others reported poor service and long wait times.
Product Availability
Customers mentioned a good selection of merchandise and great deals, but also noted low inventory and limited variety in certain departments.
Online Experience
Several reviews highlighted frustrations with online ordering and pickup processes, indicating inefficiencies and issues with order fulfillment.
Mall Environment
The overall atmosphere of the mall was described as sad and quiet, with many stores closing, impacting the shopping experience.
- ABAndre BattleSep 23, 20254.0Their's always a good deal!
- HMHarry MathenySep 20, 20253.0Kinda sad actually. This store has been in the Richland Mall since the early 90’s but now it’s closing. The whole mall is just a shell of what it once was. To be expected, the store was a mess and the employees, mostly temporary workers, just didn’t care. Such is the way of the “new world”.
- SBStacy BradyJul 17, 20255.0They turned this into a hospital
- DKDave KowalkaJun 5, 20254.0Helpfulclerk. Nice sale
- RPRicky PsimerJul 5, 20202.0Unorganized
Frequently Asked Questions About JCPenney
What kind of products can I find at JCPenney in Mansfield, OH?
JCPenney offers a wide selection of products including kids', men’s, and women’s apparel, footwear, jewelry, accessories, home furnishings, and beauty products. You can also find national and private brands such as Liz Claiborne, Okie Dokie, and St. John s Bay.
What are the operating hours for JCPenney in Mansfield, OH?
The store is open Monday to Thursday from 11:00 AM to 7:00 PM, on Friday from 10:00 AM to 7:00 PM, Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Does JCPenney Mansfield offer curbside pickup and free shipping?
Yes, JCPenney offers free shipping and curbside pickup services for your convenience.
Is the JCPenney location at Richland Mall accessible for customers with disabilities?
Yes, this JCPenney store has a wheelchair-accessible entrance and public restrooms to accommodate customers with disabilities.
What payment methods are accepted at JCPenney Mansfield?
JCPenney accepts American Express, Check, Discover, MasterCard, and Visa as payment options.
Can I shop at JCPenney Mansfield through a mobile app?
Yes, you can shop using the JCPenney App available on the Apple App Store, which offers shopping coupons and a convenient online shopping experience.
What nearby beauty and salon services are available around JCPenney Mansfield?
Nearby beauty services include SEPHORA inside JCPenney, Demaja's Salon Loft, MasterCuts hair salon, Aesthetic Lookz i-Browz, Nail World, and J J Nails, offering a range of beauty and spa services you can visit before or after shopping.
What dining options are available near JCPenney in Richland Mall?
Nearby dining options include Oriental Express (Chinese/Asian cuisine), Just In Queso (Mexican/Tex-Mex), WipWop (sandwich shop), and China Buffet, great for grabbing a meal before or after your shopping trip.
Are there other retail stores near JCPenney Mansfield for more shopping variety?
Yes, near JCPenney you’ll find Hot Topic, Journeys, Amy's Hallmark Shop, Spencer's, Claire's, and Addicted Boutique, offering additional clothing, accessories, gifts, and specialty items.
How can I reach JCPenney in Mansfield, OH, and what should I know about the location?
JCPenney is located at 658 Richland Mall in Mansfield, OH 44906. It is part of the Richland Mall shopping center and offers both in-store shopping and curbside pickup. The store has a wheelchair-accessible entrance and public restrooms for customer convenience.