JCPenney

4.0
1023 reviews

About

Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Mansfield, OH location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.

Details

  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable
  • Curbside pickupAvailable

Location

JCPenney
658 Richland Mall, Mansfield, OH
44906, United States

Hours

Reviews

4.0
1,023 reviews
5 stars
470
4 stars
264
3 stars
186
2 stars
42
1 star
61

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, with specific mentions of excellent service from individual employees.

Store Condition

The store was often described as clean and well-stocked, although some reviews noted it was unorganized and dated.

Pricing

Customers expressed mixed feelings about pricing, with some finding items overpriced while others appreciated the sales and good deals.

Store Atmosphere

Several reviews indicated a sense of sadness about the store's decline and the overall state of the mall, with comments on it being quiet and understocked.
  • MD
    Maria Dersch
    6 days ago
    3.0
    JCPenney used to be the go to store of the day. Their prices are not great and the staff doesn't go out of their way to do much of anything but stand in chat with each other
  • RD
    Roger DeGarmo
    Dec 30, 2025
    5.0
    Had a bit of wait time with my hotel in the area. Decided to go to the mall and walk around. This store seemed super clean and overall well stocked. Josiah greeted me while I roamed around and checked me out when I found some deals. I worked at JCP in the past, and I think he beat my customer service!
  • S2
    Streetglide 2011
    Dec 9, 2025
    5.0
    High price for everything.
  • AC
    Andi Crawford
    Dec 6, 2025
    5.0
    They always have sales and friendly staff
  • HM
    Harry Matheny
    Sep 20, 2025
    3.0
    Kinda sad actually. This store has been in the Richland Mall since the early 90’s but now it’s closing. The whole mall is just a shell of what it once was. To be expected, the store was a mess and the employees, mostly temporary workers, just didn’t care. Such is the way of the “new world”.

Frequently Asked Questions About JCPenney

What kind of products can I find at JCPenney in Mansfield, OH?

JCPenney offers a wide selection of products including kids', men’s, and women’s apparel, footwear, jewelry, accessories, home furnishings, and beauty products. You can also find national and private brands such as Liz Claiborne, Okie Dokie, and St. John s Bay.

What are the operating hours for JCPenney in Mansfield, OH?

The store is open Monday to Thursday from 11:00 AM to 7:00 PM, on Friday from 10:00 AM to 7:00 PM, Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 6:00 PM.