Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome Furniture
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Lima, OH location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.0
883 reviews
5 stars
411
4 stars
241
3 stars
133
2 stars
41
1 star
57
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Customer experiences with staff are mixed; while some employees are praised for being friendly and helpful, others are reported as rude and unprofessional.
Store Organization
The store is generally clean and well-organized, but customers frequently mention long wait times at checkout due to insufficient staff.
Product Selection
Customers appreciate the variety of clothing options, including plus sizes and children's wear, but some express disappointment over stock availability and pricing.
Customer Service Issues
Several reviews highlight significant issues with customer service, particularly regarding online orders and curbside pickup experiences.
Overall Experience
While many customers enjoy shopping at JCPenney and appreciate the selection and prices, there are concerns about declining service quality and store management.
- CGCarl GrossmanNov 10, 20255.0Michael was very courteous and helpful today.
- CACarmen AdamsNov 1, 20255.0Found jeans and dress pants from name brand designers. Lots of choices. Nice area of children's clothes, for all ages
- BBBensonOct 18, 20251.0Long lines, rude customers & incompetent staff that bent over backwards for everyone but me.
- PCPamela CoxOct 13, 20254.0Good selection of homecoming dresses reasonable prices. Clean store friendly staff
- SJSchalet JacksonOct 4, 20255.0I appreciate the hair salon. I've been going there for over twenty years.
Frequently Asked Questions About JCPenney
What types of products can I find at JCPenney in Lima Mall?
JCPenney offers a variety of kids', men's, and women's apparel, footwear, jewelry, accessories, home furnishings, and beauty products including skincare and makeup.
What are the operating hours for JCPenney in Lima, OH?
The store is open Monday to Friday from 11 AM to 8 PM, Saturday from 10 AM to 9 PM, and Sunday from 11 AM to 6 PM.
Does JCPenney in Lima offer curbside pickup and free shipping?
Yes, free shipping and curbside pickup are available at the Lima JCPenney location.
Are there any accessibility features at the JCPenney Lima store?
Yes, this location has a wheelchair-accessible entrance and public restrooms for customers.
What payment options are accepted at JCPenney in Lima?
JCPenney accepts American Express, Check, Discover, Mastercard, and Visa cards.
Which exclusive brands are available at JCPenney Lima?
Exclusive brands include St. John's Bay, Liz Claiborne, Arizona, and Okie Dokie.
How can I order from JCPenney online or via app?
You can order through the JCPenney App available on the Apple App Store or visit their website at jcpenney.com.
What nearby shoe stores can I visit along with JCPenney in Lima Mall?
Nearby shoe stores include Finish Line, Foot Locker, and Hibbett Sports, which offer a variety of footwear options.
What nearby attractions can I explore before or after shopping at JCPenney in Lima?
You can visit The Hero Day amusement park and playground for family fun close to JCPenney.
Are there other shopping options near JCPenney in Lima Mall?
Yes, nearby shopping includes Claire's for accessories, Macy's department store, and Victoria's Secret for lingerie and designer clothing.