JCPenney

Reviews

• AE

  A Evans

  Jan 19, 2026
  5.0
  I received excellence service today from Brea the cashier. Great personality and very helpful. Thank Brea
• BH

  Brenda Henley

  Jan 8, 2026
  4.0
  Fast and kind
• BH

  Ben Harrington

  Jan 3, 2026
  2.0
  I wanted to exchange item with tags that I bought with cash without my receipt. They could not find it on my rewards account and we're unable to allow me to trade garments. I ditched my receipt and bag as I had no intention of returning the item because it fit well and was what I needed. ( 1 of 2 identical sweatshirt accept color) However, I discovered damage to the garment from where the safety tag was removed.Thank you, register lady.Now i'm stuck with a damaged garment that is supposed to be brand new from a top retailer.... Also JC Penny, give your managers the permission to make a judgment call or override your system for what would clearly be good customer service call. So I wouldn't have to words from your manager" bite the bullet" and keep my damaged item...Pennywise and dollar poor these places nowadays..
• KM

  Kriss Meier

  Nov 5, 2025
  5.0
  We had not been here in years and were totally surprised by the great staff, affordable prices and selection of products. We shopped for shoes and found many great options!