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JCPenney

4.1
(1418 reviews)

Business Details

(614) 717-0399

About

Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Dublin, OH location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.

Details

  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable
  • Curbside pickupAvailable

Location

JCPenney
5083 Tuttle Crossing Blvd, Dublin, OH
43016, United States

Hours

Reviews

4.1
1,418 reviews
5 stars
758
4 stars
333
3 stars
168
2 stars
75
1 star
84

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and helpful staff, particularly highlighting individual employees for their outstanding service.

Store Conditions

Numerous reviews mentioned poor store conditions, including lack of air conditioning, dirty fitting rooms, and general maintenance issues.

Product Availability

Customers noted a good selection of products at affordable prices, but some expressed disappointment with stock levels and availability of specific items.

Negative Experiences

Several customers reported negative experiences related to safety concerns, rude management, and issues with returns or service.
  • DC
    D C
    Jan 31, 2026
    5.0
    I would like share our experience with Kristine's polite, over the top, MOST OUTSTANDING customer service during a challenging return process at the Tuttle Mall location on Saturday Jan 31st 2026. She is one of a kind these days, she needs to be acknowledged as a top performer in so many ways that there is enough space or time to document or explain everything. Unfortunately a previous (male) associate at Polaris location was Short, Bothered, Unwilling to help, BAD attitude and basically a major jerk to the extent we discussed never buying another item again from your store. Kristine's kind smile and willing to "dig in" do the research and help settle the problem, confirmed there are still young adults that care about CUSTOMER SERVICE! thank God. With cute purple hair
  • MF
    Mindy Fannin
    Jan 8, 2026
    5.0
    I went to the Salon at Jcpenney on 1/3 and my stylist, Renee Jones, out did her self! This was my first time using her to color my hair w/ highlights and low lights and I was more than please w/ the outcome. She's super friendly as well, and engages in conversations during the service. I highly recommend her, and will continue to use her, and have her do my family as well!
  • AG
    angie giehl
    Dec 7, 2025
    5.0
    Go every year for holiday photos. Went earlier in November and got my pictures shipped within 2 weeks! Only negative is thr manager at the Tuttle location can be really rude.
  • GJ
    Grace Jones
    Nov 25, 2025
    5.0
    I drive all the way there because I can find exactly what I am looking for, at affordable prices
  • KA
    Kenneth Altman
    Nov 8, 2025
    5.0
    Slim Pickens.

Frequently Asked Questions About JCPenney

What types of products does JCPenney in Dublin, OH offer?

JCPenney offers a wide selection including kids’, men’s, and women’s apparel, footwear, jewelry, accessories, home furnishings, and beauty products.

What are the hours of operation for the JCPenney store in Dublin, OH?

The store is open Monday through Thursday from 10:00 AM to 7:00 PM, Friday from 10:00 AM to 8:00 PM, Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 6:00 PM.

Brand Certified Facts from JCPenney

JCPenney partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
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