Customers consistently praised the staff for being knowledgeable, friendly, and attentive, with many specific mentions of individual employees like Lizzie, Kari, and Travis.
Product Quality
The jewelry quality received high marks, with customers expressing satisfaction with their purchases and custom orders.
Variety and Pricing
The store offers a great selection of jewelry at fair prices, with many customers noting the affordability and value of their purchases.
Repair Services
Customers appreciated the quick and effective repair services provided, often highlighting the helpfulness of staff during these transactions.
Negative Experiences
A few customers reported unsatisfactory experiences, particularly regarding jewelry estimates and perceived low offers for gold.
TL
Teri Litteral
3 days ago
5.0
I went at a friend’s recommendation. I was looking for simple, diamond stud princess cut earrings. I found exactly what I wanted, and that included real diamonds for my daughter’s Christmas gifts and lab made for me. The selection included exactly what I wanted. I also wandered around the store and was totally surprised at the variety of interesting and different jewelry. It’s not like going to the other jewelry stores. I really enjoyed looking at the Heirloom pieces, but there were some extremely unusual ones that really caught my attention. I’ve also not seen such an amazing group of charms! There were so many to choose from. I had a very difficult time selecting from the options available for my special-needs niece. I quickly found three that I couldn’t decide between. Overall an amazing experience and terrific assistance.
AS
amy settlage
4 days ago
5.0
Bonnie was amazing and very helpful! Beautiful jewelry with great prices!
DA
D Anthony
Nov 26, 2025
5.0
Emma was so helpful. She was so knowledgeable about each item that we wanted to look at and helped Mark with his ring I appreciate her customer service. Would recommend her to help anyone looking for any type of jewelry!
JB
Jeremey Bowyer
Nov 23, 2025
5.0
I always have had great experiences everytime I purchase from here
JB
Joe Baber
Nov 22, 2025
5.0
Great experience working with Bonnie and Gates. Great selection on site and willing to go the extra mile to make sure you get exactly what you want.