Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome Furniture
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Columbus, OH location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.1
1,826 reviews
5 stars
965
4 stars
451
3 stars
215
2 stars
76
1 star
119
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on staff assistance; some customers reported helpful service while others experienced rudeness and poor communication.
Store Condition
The store is generally clean and organized, but some customers noted issues with broken escalators and a worn-down appearance.
Product Quality
Customers expressed disappointment with the quality of certain products, particularly leather shoes, while others praised the selection and prices.
Checkout Experience
Long wait times at checkout due to insufficient staff and pressure to sign up for credit cards were common complaints.
Inclusivity Issues
Several reviews highlighted troubling experiences related to discrimination and lack of accommodation for disabled customers.
- BMBrooke McDonald4 days ago5.0I stood outside for Black Friday and when I tell you that I got MOST of my shopping done in just JCP I was SHOOK! I had to go to Carters for my daughter... everything I was going to buy at Carters was there in JCP. Nike's for my niece and nephews... yeah they were there too! I literally balled out in that store on complete accident but I literally crossed off almost my whole list!
- LSLauren Singleton5 days ago5.0We had a fantastic experience at the JCPenney Portraits! The younger generation in the family wanted to get together and take some pictures for our family members for the holidays and Megan our photographer was absolutely fantastic, made us feel comfortable and had the best ideas for poses! And Quenisha was absolutely fantastic helping us find the best package for us in our budget. She was so patient with us and helped us think through all of our options! Overall great experience!
- MNMelica NiccoleDec 4, 20255.0I absolutely love JCPenney. I’ve been shopping here for quite sometime. I even worked in fine jewelry at another location. I can find great deals here.
- NCNaomi ChevalierDec 4, 20253.0Had to search for the pickup area for the online orders but the associates were helpful.
- LTLyn TolanDec 2, 20255.0I didn't realize JC Penney was still here and still with a photo studio. Family Photos well done and good merchandise at good prices. Worth a visit.
Frequently Asked Questions About JCPenney
What are the regular operating hours for JCPenney at Polaris Mall?
JCPenney at Polaris Mall is open Monday to Thursday from 11:00 AM to 8:00 PM, Friday from 11:00 AM to 9:00 PM, Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Does the Columbus JCPenney offer curbside pickup or in-store shopping options?
Yes, the JCPenney in Columbus offers both curbside pickup and in-store shopping for customer convenience.
What types of products are available at the JCPenney Polaris location?
JCPenney Polaris offers a wide variety of products including men's, women's, and kids' apparel, footwear, jewelry, accessories, home furnishings, and beauty products.
Are there any exclusive brands sold at JCPenney Polaris?
Yes, JCPenney Polaris carries exclusive brands such as St. John's Bay, Liz Claiborne, Arizona, and Okie Dokie.
What payment methods are accepted at the JCPenney store at Polaris Mall?
JCPenney accepts American Express, Discover, Mastercard, Visa, and checks as payment methods.
Is the JCPenney store at Polaris Mall wheelchair accessible?
Yes, the store has a wheelchair accessible entrance to accommodate all customers.
Is there a beauty salon nearby if I want to complement my shopping experience at JCPenney?
Yes, the JCP Salon at Polaris is nearby, offering beauty services that pair well with your shopping visit at JCPenney.
What dining options are available near JCPenney at Polaris Mall?
Near JCPenney, you can enjoy dining at Bonjour Cafe, Great American Cookies, Pardon My Cheesesteak, and Sbarro for a variety of food and dessert options.
Where can I find additional beauty products inside the JCPenney Polaris location?
You can visit SEPHORA inside JCPenney for a wide range of cosmetics and beauty supplies during your visit.
Are there other clothing or accessory stores near JCPenney at Polaris Mall?
Yes, nearby clothing and accessory stores include Abercrombie & Fitch, White House Black Market, Madewell, Vans, Talbots, and lululemon, providing a variety of shopping choices.