Brand Certified
JCPenney
4.1(1836 reviews)
Certified by JCPenney • Mar 01, 2026
Business Details
1450 Polaris Pkwy, Columbus, OH
43240, United States
Certified by JCPenney • Mar 01, 2026
(614) 846-1807
Certified by JCPenney • Mar 01, 2026
https://www.jcpenney.com/locations/oh/columbus/clothing-stores-columbus-oh-2801.html
Certified by JCPenney • Mar 01, 2026
About
Certified by JCPenney • Mar 01, 2026
Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Columbus, OH location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Certified by JCPenney • Mar 01, 2026
Hours
Certified by JCPenney • Mar 01, 2026
Reviews
4.1
1,836 reviews
5 stars
973
4 stars
452
3 stars
216
2 stars
76
1 star
119
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences with staff; some customers praised helpfulness while others reported rudeness and poor service.
Store Environment
Generally clean and organized, but issues with broken escalators and limited staff availability were noted.
Product Quality
Concerns about the quality of certain items, particularly leather shoes, alongside positive remarks about clothing selection and pricing.
Discrimination Issues
Several reviews highlighted experiences of perceived discrimination and unwelcoming behavior towards customers of color.
Sales and Discounts
Customers appreciated the variety of sales and discounts available, often finding great deals.
- DMDiana Gomez MOPPYFeb 25, 20265.0Super toda la ropa
- PPPhoenixFeb 22, 20261.0They don't like people of color up here. I went shopping and so many older white women were being micro aggressive. One turned away when I was walking her direction. Another kept asking me questions but as soon as I had a question for her, she told me to wait. Everyone was so off putting and I did not feel comfortable at all. I just spent over $1000 at Von Maur and wanted a little extra wardrobe for myself. I'll never come back.
- MMMarkFeb 14, 20265.0Went in today, family wasn't in the best mood. Thankfully Frank was there. He was so helpful and kind. He really went above and beyond for us. He made us feel really welcomed. Scored some great deals too.
- NFNoah Fate-BolognoneJan 23, 20265.0Have been to this JCPenney multiple times. Tons of great merchandise available, especially graphic tees
- OWOctavia WilliamsDec 21, 20255.0We did our family holiday photos and they created such an easy, professional experience. Our pictures came out great and the pricing was AMAZING (pro tip: check Groupon for promos in advance). I will say the holiday crowd was thick, but they moved through the line quickly. Mind you, we have a family of 7 that includes 2 oversized, chaotic toddler twins. Our photographer was able to get them in line and smiling for some great shots! I DEFINITELY recommend!
Frequently Asked Questions About JCPenney
What are the regular operating hours for JCPenney at Polaris Mall?
JCPenney at Polaris Mall is open Monday to Thursday from 11:00 AM to 8:00 PM, Friday from 11:00 AM to 9:00 PM, Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Does the Columbus JCPenney offer curbside pickup or in-store shopping options?
Yes, the JCPenney in Columbus offers both curbside pickup and in-store shopping for customer convenience.
What types of products are available at the JCPenney Polaris location?
JCPenney Polaris offers a wide variety of products including men's, women's, and kids' apparel, footwear, jewelry, accessories, home furnishings, and beauty products.
Are there any exclusive brands sold at JCPenney Polaris?
Yes, JCPenney Polaris carries exclusive brands such as St. John's Bay, Liz Claiborne, Arizona, and Okie Dokie.
What payment methods are accepted at the JCPenney store at Polaris Mall?
JCPenney accepts American Express, Discover, Mastercard, Visa, and checks as payment methods.
Is the JCPenney store at Polaris Mall wheelchair accessible?
Yes, the store has a wheelchair accessible entrance to accommodate all customers.
Is there a beauty salon nearby if I want to complement my shopping experience at JCPenney?
Yes, the JCP Salon at Polaris is nearby, offering beauty services that pair well with your shopping visit at JCPenney.
What dining options are available near JCPenney at Polaris Mall?
Near JCPenney, you can enjoy dining at Bonjour Cafe, Great American Cookies, Pardon My Cheesesteak, and Sbarro for a variety of food and dessert options.
Where can I find additional beauty products inside the JCPenney Polaris location?
You can visit SEPHORA inside JCPenney for a wide range of cosmetics and beauty supplies during your visit.
Are there other clothing or accessory stores near JCPenney at Polaris Mall?
Yes, nearby clothing and accessory stores include Abercrombie & Fitch, White House Black Market, Madewell, Vans, Talbots, and lululemon, providing a variety of shopping choices.
Brand Certified Facts from JCPenney
This information is certified by JCPenney and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
- Address
- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website