Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome Furniture
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Columbus, OH location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.1
1,816 reviews
5 stars
957
4 stars
450
3 stars
214
2 stars
76
1 star
119
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences with staff; some customers reported excellent service while others faced rudeness and unhelpfulness.
Store Condition
The store is generally clean and organized, but some customers noted issues like broken escalators and a worn-down appearance.
Product Quality
Concerns about the quality of certain products, particularly leather shoes, were raised, alongside positive feedback on other clothing items.
Checkout Experience
Long wait times at checkout due to insufficient cashiers and aggressive upselling tactics were frequently mentioned.
Inclusivity Issues
Several reviews highlighted troubling experiences related to discrimination and lack of accommodation for diverse customers.
- LBLatonia BoothNov 12, 20254.0Clean and well stocked limited staff assistance.
- GMGopakumar Vijaya mohananOct 26, 20251.0My wife came for purchase this shop. Employee is treated very badly. Her name like madhu. We feel very bad. Please provide some training to her. We came shop for pleasure and shop.We eventually feel bad.
- TTTheaOct 20, 20253.0Suck that JCP prices online and in store are different. Also, when I shopped here recently, only one staff was working at the cashier lane and there was a long line. You guys can do better.
- RHRichard HirschOct 18, 20254.0It's okay at least it was well-organized everything within its place
- GRGibun Eddra rotaOct 11, 20255.0Staff are quick to restock shelves.
Frequently Asked Questions About JCPenney
What are the regular operating hours for JCPenney at Polaris Mall?
JCPenney at Polaris Mall is open Monday to Thursday from 11:00 AM to 8:00 PM, Friday from 11:00 AM to 9:00 PM, Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Does the Columbus JCPenney offer curbside pickup or in-store shopping options?
Yes, the JCPenney in Columbus offers both curbside pickup and in-store shopping for customer convenience.
What types of products are available at the JCPenney Polaris location?
JCPenney Polaris offers a wide variety of products including men's, women's, and kids' apparel, footwear, jewelry, accessories, home furnishings, and beauty products.
Are there any exclusive brands sold at JCPenney Polaris?
Yes, JCPenney Polaris carries exclusive brands such as St. John's Bay, Liz Claiborne, Arizona, and Okie Dokie.
What payment methods are accepted at the JCPenney store at Polaris Mall?
JCPenney accepts American Express, Discover, Mastercard, Visa, and checks as payment methods.
Is the JCPenney store at Polaris Mall wheelchair accessible?
Yes, the store has a wheelchair accessible entrance to accommodate all customers.
Is there a beauty salon nearby if I want to complement my shopping experience at JCPenney?
Yes, the JCP Salon at Polaris is nearby, offering beauty services that pair well with your shopping visit at JCPenney.
What dining options are available near JCPenney at Polaris Mall?
Near JCPenney, you can enjoy dining at Bonjour Cafe, Great American Cookies, Pardon My Cheesesteak, and Sbarro for a variety of food and dessert options.
Where can I find additional beauty products inside the JCPenney Polaris location?
You can visit SEPHORA inside JCPenney for a wide range of cosmetics and beauty supplies during your visit.
Are there other clothing or accessory stores near JCPenney at Polaris Mall?
Yes, nearby clothing and accessory stores include Abercrombie & Fitch, White House Black Market, Madewell, Vans, Talbots, and lululemon, providing a variety of shopping choices.