Alson Jewelers

4.9
756 reviews

About

Watch Store
Alson Jewelers is proud to be part of the worldwide network of Official Rolex Retailers, allowed to sell and maintain Rolex Watches.

Location

Alson Jewelers
28149 Chagrin Boulevard, CLEVELAND, OH
44122, United States

Hours

Reviews

4.9
756 reviews
5 stars
727
4 stars
7
3 stars
5
2 stars
1
1 star
16

What are people saying?

AI-generated from recent customer reviews

Customer Service

Customers consistently praised the friendly, knowledgeable, and helpful staff, highlighting their willingness to assist with various needs.

Repair Services

Many reviews noted the efficient and high-quality watch and jewelry repair services, with several customers expressing satisfaction with the results.

Store Atmosphere

The store's beautiful design and welcoming environment were frequently mentioned, contributing to a positive shopping experience.

Product Quality

Customers expressed high satisfaction with the quality of jewelry and watches purchased, often noting the unique selection available.

Communication

Several reviews highlighted the excellent communication from staff, particularly during the purchasing process and follow-ups.
  • NK
    Nate Kobb
    1 day ago
    5.0
    I took one of my watches in that had minor scratches that needed to be touched up and Susanna Woycitzky, one of Alson’s certified watchmakers, took a few minutes to meet with me and describe her suggested process for quick restoration. Within a few hours she had my piece looking like new without over polishing the piece. I couldn’t be happier with the result and her attention to detail.
  • LY
    Lynne Yulish
    6 days ago
    5.0
    Alson Jewelers was very helpful in repairing a watch that was my late brother’s. The clasp was not working and although I could have bought a new band, this one was very sentimental to me. Shai was so knowledgeable about the watch and also helped me in having my rings resized. I definitely recommend Shai and Alson Jewelers!
  • JB
    Jacob Belleli
    Jan 3, 2026
    5.0
    Alson Jewelers is an outstanding store with an amazing team. Chad and David, along with their families and the entire staff, have created a place that is welcoming, professional, and genuinely enjoyable to visit. Everyone is friendly, knowledgeable, and makes you feel comfortable from the moment you walk in. I work directly with Shai Yulish, and he has been a pleasure to work with. He’s incredibly kind, patient, and truly knows his stuff. What I appreciate most is how well he listens and how thoughtful he is with his suggestions. You can tell he genuinely cares about helping you find the right piece and not just making a sale. He makes the entire process feel easy and comfortable, and I always leave feeling confident and well taken care of. I recommend Alson Jewelers to all of my family and friends and would confidently recommend them to anyone shopping in Northeast Ohio. It’s easily the nicest jewelry store in the area and a great place to do business.
  • TG
    Tiffany Garrison
    Dec 31, 2025
    5.0
    My daughter and I went into Alson’s to get a peak of the variety of engagement ring styles and options. We were met by a lovely and very professional sales person, Isabelle. Isabelle was extremely knowledgeable and could connected with my daughter to guide her to what she liked. Thank you Isabelle for your patience and giving a such a fun experience!
  • MK
    Mike Kapocius
    Dec 17, 2025
    5.0
    What an awesome, friendly, and knowledgeable group of people! I’m visiting Ohio from out of state. I called in the morning on 12/17 and spoke with Alisha. I expressed to her that I needed a self winder for my Rolex. Rather than trying to sell me something she took 15 minutes to explain why I may be having issues with my Submariner. She then took me through their website and pointed out their Wolf winders. Alson Jewelers was 40 minutes away and based on how impressed I was with my first interaction with Alisha, I wouldn’t go anywhere else. Imagine my surprise when I arrived at their location and found out that Alisha specialized in Rolex watch overhauling and was not a salesperson. I had the good fortune of working with another awesome person Karen Euse! Karen provided a how to with the Wolf winder and then proceeded to steam clean my watch. While working with Karen she introduced me to Jason Schreibman (co-owner). Jason was very friendly and took time to insure my satisfaction. I felt my 1 1/2 hour round trip was time very well spent. Rest assured when it comes to having my Rolex overhauled (which should be done every 5-10 years as per Alisha) I will be taking it to Alson Jewelers even though I live in Wisconsin!!

Frequently Asked Questions About Alson Jewelers

What is Alson Jewelers known for?

Alson Jewelers is an official Rolex Retailer, authorized to sell and maintain Rolex watches.

Where is Alson Jewelers located?

Alson Jewelers is located at 28149 Chagrin Boulevard, Cleveland, OH 44122, USA.