Customers consistently praised the friendly, knowledgeable, and helpful staff, highlighting their willingness to assist with various needs.
Repair Services
Many reviews noted the efficient and high-quality watch and jewelry repair services, with several customers expressing satisfaction with the results.
Store Atmosphere
The store's beautiful design and welcoming environment were frequently mentioned, contributing to a positive shopping experience.
Product Quality
Customers expressed high satisfaction with the quality of jewelry and watches purchased, often noting the unique selection available.
Communication
Several reviews highlighted the excellent communication from staff, particularly during the purchasing process and follow-ups.
NK
Nate Kobb
1 day ago
5.0
I took one of my watches in that had minor scratches that needed to be touched up and Susanna Woycitzky, one of Alson’s certified watchmakers, took a few minutes to meet with me and describe her suggested process for quick restoration. Within a few hours she had my piece looking like new without over polishing the piece. I couldn’t be happier with the result and her attention to detail.
LY
Lynne Yulish
6 days ago
5.0
Alson Jewelers was very helpful in repairing a watch that was my late brother’s. The clasp was not working and although I could have bought a new band, this one was very sentimental to me. Shai was so knowledgeable about the watch and also helped me in having my rings resized. I definitely recommend Shai and Alson Jewelers!
JB
Jacob Belleli
Jan 3, 2026
5.0
Alson Jewelers is an outstanding store with an amazing team. Chad and David, along with their families and the entire staff, have created a place that is welcoming, professional, and genuinely enjoyable to visit. Everyone is friendly, knowledgeable, and makes you feel comfortable from the moment you walk in.
I work directly with Shai Yulish, and he has been a pleasure to work with. He’s incredibly kind, patient, and truly knows his stuff. What I appreciate most is how well he listens and how thoughtful he is with his suggestions. You can tell he genuinely cares about helping you find the right piece and not just making a sale. He makes the entire process feel easy and comfortable, and I always leave feeling confident and well taken care of.
I recommend Alson Jewelers to all of my family and friends and would confidently recommend them to anyone shopping in Northeast Ohio. It’s easily the nicest jewelry store in the area and a great place to do business.
TG
Tiffany Garrison
Dec 31, 2025
5.0
My daughter and I went into Alson’s to get a peak of the variety of engagement ring styles and options. We were met by a lovely and very professional sales person, Isabelle. Isabelle was extremely knowledgeable and could connected with my daughter to guide her to what she liked. Thank you Isabelle for your patience and giving a such a fun experience!
MK
Mike Kapocius
Dec 17, 2025
5.0
What an awesome, friendly, and knowledgeable group of people! I’m visiting Ohio from out of state.
I called in the morning on 12/17 and spoke with Alisha. I expressed to her that I needed a self winder for my Rolex. Rather than trying to sell me something she took 15 minutes to explain why I may be having issues with my Submariner. She then took me through their website and pointed out their Wolf winders.
Alson Jewelers was 40 minutes away and based on how impressed I was with my first interaction with Alisha, I wouldn’t go anywhere else.
Imagine my surprise when I arrived at their location and found out that Alisha specialized in Rolex watch overhauling and was not a salesperson. I had the good fortune of working with another awesome person Karen Euse! Karen provided a how to with the Wolf winder and then proceeded to steam clean my watch. While working with Karen she introduced me to Jason Schreibman (co-owner). Jason was very friendly and took time to insure my satisfaction.
I felt my 1 1/2 hour round trip was time very well spent. Rest assured when it comes to having my Rolex overhauled (which should be done every 5-10 years as per Alisha) I will be taking it to Alson Jewelers even though I live in Wisconsin!!
Alson Jewelers is an official Rolex Retailer, authorized to sell and maintain Rolex watches.
Where is Alson Jewelers located?
Alson Jewelers is located at 28149 Chagrin Boulevard, Cleveland, OH 44122, USA.
What are the operating hours of Alson Jewelers?
Alson Jewelers is open Monday through Friday from 10:30 AM to 5:30 PM, Saturdays from 10:00 AM to 5:00 PM, and closed on Sundays.
How can I contact Alson Jewelers?
You can reach Alson Jewelers by phone at +1 216-464-6767.
Since when has Alson Jewelers been in business?
Alson Jewelers was established in 1931.
What type of products does Alson Jewelers specialize in?
Alson Jewelers specializes in watches and jewelry, including official Rolex watches.
Are there dining options near Alson Jewelers for before or after a visit?
Yes, nearby dining options include Texas de Brazil, a Brazilian restaurant, Shake Shack for burgers, Starbucks for coffee, and Chipotle Mexican Grill for Tex-Mex cuisine.
Where can I find groceries or specialty foods near Alson Jewelers?
Close to Alson Jewelers, you can shop at Trader Joe's and Metropolitan Market for groceries and health foods.
What convenient services are available near Alson Jewelers?
Nearby services include the UPS Access Point for shipping and courier services, AT&T Store for mobile phone needs, and various banks such as Fifth Third Bank, Citizens, and Charter One Bank.
Does Alson Jewelers have a social media presence?
Yes, Alson Jewelers is active on Facebook, Instagram (@alsonjewelers), and Twitter (@alsonjewelers).