At Sunglass Hut, our mission is to be the premier shopping and inspiration destination for high quality fashion and performance sunglasses. Starting out in 1971 as a small kiosk in Miami, Sunglass Hut is now the leading international retailer of sunglasses and is part of the Italian-based Luxottica Group, the world’s largest eyewear company.
Visit our Cincinnati Sunglass Hut at 7875 Montgomery Rd to shop the newest styles of the season. Whether you’re on the hunt for high fashion frames or just wanting something classically cool, look no further. Step in to style with thousands of pairs for every shade of you.
Great Collection, But Very Poor Customer Service Experience
We visited the Sunglass Hut in Kenwood Mall on the evening of July 5th and were initially impressed with their great selection of sunglasses. We ended up purchasing a pair of Prada sunglasses.
As we were leaving, we noticed the Louis Vuitton store nearby and saw another pair we liked in a similar price range. So we decided to return to Sunglass Hut to return the Prada pair we had just purchased.
Unfortunately, the experience went downhill from there. The staff member working at the time was extremely rude. When my friend approached him to return the sunglasses, he pulled her bag from hands in a very unprofessional manner and spoke to us disrespectfully, saying things like “you’re not even our customer.”
Just because someone is returning an item doesn’t mean they should be treated poorly. It’s basic customer service to speak with kindness and respect, no matter the situation. The way he handled the return and spoke to my friend was unacceptable and made us feel very unwelcome.
📝 Suggestion: Train staff on handling returns and interactions with professionalism and courtesy. The products are great — but the customer experience needs serious improvement.
KA
khris artis
Jun 27, 2025
5.0
Anya was a great help! I came in for an exchange, and she assisted me in finding a pair of glasses that fit just right. She was very kind and professional throughout the whole process.
What types of sunglasses does Sunglass Hut in Cincinnati offer?
Sunglass Hut offers a wide selection of high-quality fashion and performance sunglasses, including bold trends and timeless classics from many top brands.
Where is Sunglass Hut located in Cincinnati?
Sunglass Hut is located at 7875 Montgomery Rd, Ste 2135, inside the Kenwood Towne Centre in Cincinnati, OH 45236-4370.
What are the operating hours of Sunglass Hut at 7875 Montgomery Rd?
The store is open Monday through Thursday from 11:00 AM to 8:00 PM, Friday and Saturday from 11:00 AM to 9:00 PM, and Sunday from 12:00 PM to 6:00 PM.
Which payment methods are accepted at Sunglass Hut in Cincinnati?
Sunglass Hut accepts American Express, Cash, Discover, MasterCard, and Visa as payment options.
Does Sunglass Hut provide any services beyond selling sunglasses?
Yes, services include shipping & delivery, returns, replacements & exchanges, sunglass care, lens & frame technology, and gift cards.
Is the Sunglass Hut at Kenwood Towne Centre wheelchair accessible?
Yes, the store has a wheelchair-accessible entrance to accommodate all customers.
What popular brands can I find at the Sunglass Hut in Cincinnati?
The store carries brands such as Ray-Ban, Prada, Gucci, Oakley, Burberry, Maui Jim, Versace, Tiffany & Co., and many more.
What stores near Sunglass Hut can I visit for sportswear and athletic shoes?
Nearby stores like Foot Locker, JD Sports, and Champs Sports offer a wide range of sportswear and athletic shoes for customers visiting the area.
Are there dining options near Sunglass Hut at Kenwood Towne Centre?
Yes, nearby dining options include Chipotle Mexican Grill for Tex-Mex cuisine, Great American Cookies for desserts, and Ebar for coffee and light meals.
What other fashion or accessory stores are near Sunglass Hut at Kenwood Towne Centre?
Nearby stores include Free People, Garage, White House Black Market, Ann Taylor, LOFT, Anthropologie, Pandora, and Swarovski, offering a variety of clothing, jewelry, and fashion accessories.