Business Details
About
Watch Store
The Richter & Phillips Company is proud to be part of the worldwide network of Official Rolex Retailers, allowed to sell and maintain Rolex Watches.
Details
- Requires appointmentNot available
- Credit cardAvailable
- Curbside pickupAvailable
- [Free/Paid] wi-fiNot available
Location
Hours
Reviews
4.9
2,323 reviews
5 stars
2,275
4 stars13
3 stars2
2 stars5
1 star28
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff for their exceptional service, knowledge, and patience throughout the purchasing process.
Expertise
The team demonstrated extensive knowledge about jewelry and watches, providing thoughtful recommendations and guidance.
Personalized Experience
Many reviews highlighted the personalized and caring approach of the staff, making customers feel valued and understood.
Quality Products
Customers expressed satisfaction with the quality of the jewelry and watches, often mentioning custom pieces and repairs.
- EEElizabeth2 days ago5.0We dont normally buy luxury brands but shopped over Christmas and Tracy made us feel so at home and at ease. There was no pretense which we appreciated and we ended up buying two watches, one very unexpectedly. Tracy had everything to do with both sales- he is a beautiful person.
- IBIan Barton6 days ago5.0My wife gifted me a brand-new watch as a wedding present, but it didn’t fit my wrist. I stopped in and was helped immediately by Heather Hay. She was friendly, thorough, and—most importantly—quick. The best part was that she adjusted the watch free of charge. I couldn’t be more appreciative of her help and excellent service.
- JMJoe MiddendorfJan 1, 20265.0Incredible work with an impossible timetable. Was able to get the ring ready with just days notice over the holidays. She loved the ring and couldn't be happier with it. Incredible job by Zachary Karaman who help me pick the ring out and expedited everything to get it done. Also Stephanie Turney was extremely helpful in communication and making everything work at the end.
- TMTara MarieDec 21, 20255.0We cannot say enough incredible things about our jeweler Kim. From the very beginning, she has treated my husband and me with nothing but patience, warmth, and absolute professionalism. We’ll be the first to admit.. we can be a little bougie at times and very indecisive, often needing extra time and reassurance before making a decision. Kim never once made us feel rushed, inconvenient, or like a burden. Instead, she consistently shows up with grace, knowledge, and genuine care. Guiding us every step of the way until we find the perfect diamond or sentimental piece that truly means something to us. Every visit feels personal, special, and stress-free. Kim has a gift for turning what could be an overwhelming process into a joyful and meaningful experience. If you’re looking for someone who truly listens, understands sentiment, and treats you like you matter , Kimberly is exceptional, and we are so grateful for her!!
- MMMackenzie MahorneyDec 20, 20255.0I had an incredible experience working with Sara. She made the entire process seamless, informative, and genuinely so enjoyable. It’s rare to find someone who is not only extremely knowledgeable, but also patient, honest, and truly invested in ensuring you feel confident in your decision. We took the time to try on different sizes and price points, and she never once tried to steer me toward the biggest or most expensive option her focus was purely on what looked and felt best on my wrist. Her passion for what she does truly sets her apart, she even took time during her vacation to help secure my dream watch, which meant so much to me. I felt completely taken care of from start to finish, and I absolutely LOVE my watch. I wouldn’t hesitate to recommend this jeweler to anyone seeking quality, trust, and an exceptional experience!
Frequently Asked Questions About Richter & Phillips Jewelers
What products and services does Richter & Phillips Jewelers offer?
Richter & Phillips Jewelers is an Official Rolex Retailer, authorized to sell and maintain Rolex Watches. They also offer in-store shopping, onsite services, and same-day delivery.
What are the store hours for Richter & Phillips Jewelers?
The store is open Monday to Wednesday and on Friday from 9:00 AM to 5:15 PM, Thursday from 9:00 AM to 8:00 PM, Saturday from 10:00 AM to 4:00 PM, and closed on Sunday.
Is Richter & Phillips Jewelers accessible for customers with disabilities?
Yes, the store has wheelchair accessible entrances and parking, unisex restrooms, and provides curbside and in-store pickup services.
Do I need an appointment to visit Richter & Phillips Jewelers?
No, appointments are not required to visit the store.
What payment methods does Richter & Phillips Jewelers accept?
They accept credit card payments.
Does Richter & Phillips Jewelers offer any online resources or social media engagement?
Yes, they have a website at https://richterphillips.com/ and an Instagram handle @richterphillips.
Where is Richter & Phillips Jewelers located?
The store is located at 601 Main Street, Cincinnati, OH 45202, USA.
Are there public transit options near Richter & Phillips Jewelers?
Yes, the CBC - Richter & Phillips Station (a light rail and subway station) and Cincinnati Metro bus station are nearby, making it convenient to reach the store via public transportation.
What nearby dining options are available around Richter & Phillips Jewelers?
Nearby dining options include Mazunte Centro (Mexican restaurant and bar), Pi Pizzeria (pizza), Silver Ladle (American restaurant and sandwich shop), Einstein Bros. Bagels (bagels and coffee), and Bourbon's Cincinnati (restaurant and bar).
Are there any nearby attractions or landmarks to visit near Richter & Phillips Jewelers?
Yes, the Gwynne Building and Sixth Street Exchange are nearby landmarks and historical buildings that visitors might want to check out before or after visiting the jeweler.