Brand Certified
JCPenney
4.0(1365 reviews)
Certified by JCPenney • Mar 01, 2026
Business Details
4621 Eastgate Blvd, Cincinnati, OH
45245, United States
Certified by JCPenney • Mar 01, 2026
(513) 752-2622
Certified by JCPenney • Mar 01, 2026
https://www.jcpenney.com/locations/oh/cincinnati/clothing-stores-cincinnati-oh-1899.html
Certified by JCPenney • Mar 01, 2026
About
Certified by JCPenney • Mar 01, 2026
Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Cincinnati, OH location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Certified by JCPenney • Mar 01, 2026
Hours
Certified by JCPenney • Mar 01, 2026
Reviews
4.0
1,365 reviews
5 stars
677
4 stars
331
3 stars
188
2 stars
80
1 star
89
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on staff friendliness; some customers reported rude behavior from cashiers, while others praised helpful and friendly service.
Checkout Experience
Long wait times at checkout due to insufficient staff, with many customers expressing frustration over only one register being open.
Product Availability
Customers noted a lack of stock and variety in sizes, particularly in popular items, leading to disappointment.
Store Condition
The store appears to be struggling, with comments about the mall's decline and the store's overall condition reflecting a need for improvement.
Sales and Deals
Many customers appreciated the good sales and prices, although some mentioned issues with incorrect pricing signs.
- JMJay M.Jan 19, 20263.0It didn't have what I was searching for so I had to go back online and find it. Oh well maybe another time.
- LMLinda G. MalabyJan 7, 20265.0Oh, I love the JCPenney store at the Eastgate Mall! It kinda reminds me of days-gone-by. What a treat to have this sweet store located within 10 miles of home! I've been shopping at this store for 30+ years and I hope it's still in business for many more years!
- PSPamela StewartDec 21, 20255.0They have beautiful stuff there
- GOG O’KellyDec 17, 20252.0One register for returns at Christmas is horrible
- DNDustin NonyaDec 14, 20251.0They encourage you to shop online with extra coupons. I ordered something for curbside pickup before they ever opened. I call 6 hours after open and they tell me maybe tomorrow!? I could've driven there and had the product when they opened. This location is in a dying mall but can't handle same day pickup somehow. Ridiculous customer service.
Frequently Asked Questions About JCPenney
What are the main product categories available at JCPenney in Cincinnati?
JCPenney Cincinnati offers a wide selection of apparel for men, women, and kids, including footwear, jewelry, accessories, home furnishings, and beauty products.
What are the store hours for JCPenney at Eastgate Mall?
The store is open Monday to Thursday and Sunday from 11:00 AM to 8:00 PM, Friday from 10:00 AM to 8:00 PM, and Saturday from 10:00 AM to 9:00 PM.
Does JCPenney offer curbside pickup or in-store shopping?
Yes, JCPenney provides both curbside pickup and in-store shopping options for customer convenience.
Which payment methods does JCPenney accept at the Cincinnati Eastgate location?
JCPenney accepts American Express, Check, Discover, Mastercard, and Visa payments.
Is the Cincinnati JCPenney store accessible for customers with disabilities?
Yes, the store has a wheelchair-accessible entrance and public restrooms to accommodate customers with disabilities.
What beauty services and shops are located near JCPenney at Eastgate Mall?
Nearby beauty services include Sephora inside JCPenney, Instyle Salon inside JCPenney, Ana's Eyebrow Place, La Nails, L A Nails Salon & Spa, Relaxation Touch, and Regis Salon.
Are there dining options close to JCPenney at Eastgate Mall?
Yes, nearby dining options include Pizza di Roma, Sarku Japan (Japanese restaurant), and Dairy Queen for ice cream treats.
What recreational activities can customers enjoy near JCPenney Cincinnati?
Customers can enjoy miniature golf at Lunar Golf and Glow Golf, as well as sports and recreation at Blackout Sports Center nearby.
Can I find other clothing and accessory stores near JCPenney at Eastgate Mall?
Yes, other nearby stores include Victoria's Secret & PINK, Spencer's, Claire's, rue21, Aéropostale, Blackout Tees, and Eutopia (womens' and bridal clothing).
How can customers keep up with JCPenney's latest deals and offers?
Customers can shop top deals via JCPenney's website or through the JCPenney app available on the Apple App Store.
Brand Certified Facts from JCPenney
JCPenney partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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- Categories
- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website