Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Cincinnati, OH location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.0
1,364 reviews
5 stars
676
4 stars
331
3 stars
187
2 stars
80
1 star
90
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on staff friendliness; some customers reported rude behavior from cashiers, while others praised helpful and friendly service.
Checkout Experience
Long wait times at checkout due to insufficient cashiers, with many customers expressing frustration over only one register being open.
Store Condition
The store appears to be struggling with cleanliness and organization, with reports of a dying mall atmosphere and limited product selection.
Product Selection
Customers noted a decent selection of clothing and good sales, but some expressed disappointment in the availability of sizes and specific items.
- LMLinda G. Malaby4 days ago5.0Oh, I love the JCPenney store at the Eastgate Mall! It kinda reminds me of days-gone-by. What a treat to have this sweet store located within 10 miles of home! I've been shopping at this store for 30+ years and I hope it's still in business for many more years!
- PSPamela StewartDec 21, 20255.0They have beautiful stuff there
- GOG O’KellyDec 17, 20252.0One register for returns at Christmas is horrible
- DNDustin NonyaDec 14, 20251.0They encourage you to shop online with extra coupons. I ordered something for curbside pickup before they ever opened. I call 6 hours after open and they tell me maybe tomorrow!? I could've driven there and had the product when they opened. This location is in a dying mall but can't handle same day pickup somehow. Ridiculous customer service.
- BCBrandi ChambersNov 23, 20254.0I had a very pleasant shopping experience! The store was neat and clean. The customer service was excellent. The only thing missing was that there were no shopping carts available.
Frequently Asked Questions About JCPenney
What are the main product categories available at JCPenney in Cincinnati?
JCPenney Cincinnati offers a wide selection of apparel for men, women, and kids, including footwear, jewelry, accessories, home furnishings, and beauty products.
What are the store hours for JCPenney at Eastgate Mall?
The store is open Monday to Thursday and Sunday from 11:00 AM to 8:00 PM, Friday from 10:00 AM to 8:00 PM, and Saturday from 10:00 AM to 9:00 PM.
Does JCPenney offer curbside pickup or in-store shopping?
Yes, JCPenney provides both curbside pickup and in-store shopping options for customer convenience.
Which payment methods does JCPenney accept at the Cincinnati Eastgate location?
JCPenney accepts American Express, Check, Discover, Mastercard, and Visa payments.
Is the Cincinnati JCPenney store accessible for customers with disabilities?
Yes, the store has a wheelchair-accessible entrance and public restrooms to accommodate customers with disabilities.
What beauty services and shops are located near JCPenney at Eastgate Mall?
Nearby beauty services include Sephora inside JCPenney, Instyle Salon inside JCPenney, Ana's Eyebrow Place, La Nails, L A Nails Salon & Spa, Relaxation Touch, and Regis Salon.
Are there dining options close to JCPenney at Eastgate Mall?
Yes, nearby dining options include Pizza di Roma, Sarku Japan (Japanese restaurant), and Dairy Queen for ice cream treats.
What recreational activities can customers enjoy near JCPenney Cincinnati?
Customers can enjoy miniature golf at Lunar Golf and Glow Golf, as well as sports and recreation at Blackout Sports Center nearby.
Can I find other clothing and accessory stores near JCPenney at Eastgate Mall?
Yes, other nearby stores include Victoria's Secret & PINK, Spencer's, Claire's, rue21, Aéropostale, Blackout Tees, and Eutopia (womens' and bridal clothing).
How can customers keep up with JCPenney's latest deals and offers?
Customers can shop top deals via JCPenney's website or through the JCPenney app available on the Apple App Store.