Business Details
About
Shoe StoreFashion Accessories Store
DSW Designer Shoe Warehouse is where Shoe Lovers go to find brands and styles that are in season and on trend. Each store features 25,000+ pairs of designer shoes for men and women from brands like Nike, Cole Haan, Sperry Top-Sider, Puma, Dr. Scholls, New Balance, TOMS, Vince Camuto and more. And shoes are just the beginning. Handbags, accessories, and kids’ shoes are also there—ready for customers to find just what they need. Plus, our free Rewards program, DSW Rewards, gives perks to its members (like Rewards certificates, offers, and other great stuff). Just shop, earn, and enjoy—it’s as easy as that. Because shoes say a lot about you—so say something great.
DSW (Designer Shoe Warehouse) Inc. is a leading branded footwear and accessories retailer that offers a huge selection of brand name and designer footwear and accessories for women, men, and kids. DSW opened its first store in July 1991 in Dublin, Ohio, and has since grown to operate more than 400 stores across the United States, as well small format shop-in-shop locations.
The DSW brand promise is “Designer shoes. Warehouse prices.” and the company delivers an experience of “breathtaking assortment, irresistible value, and simple convenience.” DSW stores average approximately 22,000 square feet and stock nearly 25,000 pairs of shoes per location.
Details
- DeliveryNot available
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
DSW Designer Shoe Warehouse
8834 Governors Hill Drive, Cincinnati, OH
45249, United States
Hours
Reviews
4.0
389 reviews
5 stars
179
4 stars
113
3 stars
50
2 stars
11
1 star
36
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some staff members are praised for being friendly and helpful, others, particularly a manager named Jason, received significant criticism for rudeness and unprofessional behavior.
Selection and Pricing
Customers noted a wide selection of shoes, but many expressed dissatisfaction with pricing, stating that prices are often higher than competitors and that the clearance section is not as appealing as expected.
Store Condition
The store is generally described as clean and organized, though some customers found the layout inconvenient for trying on shoes due to the removal of benches.
Product Quality
Several reviews highlighted issues with product quality, including defective shoes and dissatisfaction with the return policy, leading to frustration among customers.
Overall Experience
While some customers had positive experiences and found great deals, others reported feeling unwelcome or dissatisfied with their shopping experience, indicating a need for improvement in customer relations.
- HHHale98Oct 28, 20253.0Doesn't have a huge show selection, but overall clean, organized, and has a huge clearance section.
- KCKiera CaudillSep 14, 20255.0cold insidr but clean
- MQmaribelle quisenberryJul 26, 20251.0JUST EMOTIONALLY UNSTABLE JASON, SHOWING THAT HE IS MAD BY SLAMMING THE BOX OF SHOES IN FRONT ME IS VERY UNETHICAL AND NOT PROFESSIONAL AT ALL I HOPE HE GETS ALL THE TRAINING HE NEEDS, BECAUSE HIS ATTITUDE SUCKS. I WILL PROBABLY NOT SHOP THERE ANYMORE. ALSO HE SHOULD BE TAUGHT THE DIFFERENCE BETWEEN BILLING ADDRESS AND SHIPPING ADDRESS. ALL CAPS IS HOW I GEEL RIGHT NOW.
- TTtedd0426Jul 16, 20254.0Nice selection, prices aren't discounted much though
- JGJacquelyn GilliganJul 10, 20251.0Nothing good in store to pick from.
Frequently Asked Questions About DSW Designer Shoe Warehouse
What types of products does DSW Designer Shoe Warehouse offer?
DSW offers a wide selection of designer shoes for men, women, and kids, as well as handbags, jewelry, and accessories from brands like Nike, Cole Haan, Sperry, Puma, and more.
What are the store hours for DSW Designer Shoe Warehouse in Cincinnati?
The store is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sunday from 11:00 AM to 7:00 PM.
Does DSW Designer Shoe Warehouse offer in-store pickup or delivery services?
DSW offers in-store pickup but does not provide delivery services.
What payment options are accepted at DSW Designer Shoe Warehouse?
DSW accepts American Express, Visa, MasterCard, Discover, cash, and mobile payment options including Apple Pay, Google Pay, Samsung Pay, and contactless payments.
Is self-checkout available at the DSW Cincinnati location?
Yes, self-checkout is now available for customers at this store.
Does DSW Designer Shoe Warehouse participate in any customer rewards programs?
Yes, DSW offers a free Rewards program, DSW Rewards, which provides certificates, offers, and other perks to members.
Can I get curbside pickup at this DSW location?
No, curbside pickup is not available at this DSW location, although in-store shopping and in-store pickup are offered.
What nearby dining options are available around DSW Designer Shoe Warehouse?
Nearby dining options include Fricker's (chicken and pizza restaurant), Hain Celestial Group Inc (restaurant and beer bar), Bob Evans (American restaurant), Taste of Belgium (Belgian and French restaurant), and Flipdaddy's Burgers & Beers.
Are there any educational institutions near DSW Designer Shoe Warehouse?
Yes, nearby educational institutions include DeVry University and The Art Institute of Ohio-Cincinnati, which could be convenient for students or staff looking to shop for shoes and accessories.
What nearby accommodations are available for visitors to the DSW Cincinnati area?
Nearby accommodations include Clarion Inn & Suites and Red Roof Inn & Suites Cincinnati North - Mason, useful for visitors planning an overnight stay while shopping at DSW.