Aerie Store

Reviews

• AF

  Alivia Friedman

  3 days ago
  2.0
  Today (11/21/25) around 3 pm, my friend and I went into aerie. I needed a bra sizing so I made my way to the back of the store and tried to approach the sales associate at the fitting room. She asked, “What do you want?” In a rather harsh tone. I had explained that I needed a bra sizing and she scoffed. She called on her microphone and asked a different associate to do it for her. I didn’t mind this because I’ve worked in womens retail and sometimes sizing someone for a bra can be difficult/uncomfortable. She said “sorry, wait.” And I said “okay!” The other associate that helped me was super kind and told me if I needed anything to just press the button and the fitting room associate would grab her. I found the bra I liked, but wanted a different color. So I came out and the associate working the fitting room was standing there checking the fitting room. I stated “oh I have the bras! I didn’t want to leave them in there for you to grab” and she scoffed at me, rolled her eyes and said “k. Are you getting these?” And I said very nicely, “I like this bra but was wondering if you have it in a different color?” Then she was visibly very annoyed with me and said “let me help these people who ACTUALLY need the fitting room.” And I said “okay! No worries.” The people waiting stated they were waiting for a friend, to which the associate said, very harshly, “OK WHO ACTUALLY NEEDS A FITTING ROOM?” At this point, my friend and I were staring at each other in disbelief of this lady’s attitude. She did end up showing me where to go, to which I profusely thanked her but she was just cold back. I know I should’ve said something at the store, but I also understand people have bad days and working in a women’s clothing store can be very exhausting. I thought more about it though, and I did not deserve that kind of treatment at all. I usually have such a great experience with all the women that work there but this just left me feeling really sad and nervous. Maybe work with your employees on their customer service skills.
• AT

  Ardisha Thawrani

  Aug 19, 2025
  5.0
  I love this aerie location, it’s a great atmosphere with an amazing selection of clothes. Bianca helped me and she is seriously the best! She’s so sweet, welcoming, and made my shopping experience at Aerie amazing. She really listened to what I wanted, gave me great recommendations, and helped me find pieces that actually fit perfectly. Her energy is so positive and she makes you feel comfortable and confident. You can tell she cares about every customer—definitely one of the best associates I’ve ever had!
• AH

  A H

  Jul 1, 2025
  1.0
  Did not want to honor their 37 day return policy for online orders and was uncomfortable.
• MS

  madeline spence

  Jun 4, 2025
  4.0
  Not bad, just wish they carried more larger sizes in store. Everything is always small/xsml
• KR

  K Ring

  Oct 6, 2019
  1.0
  The hours are wrong.. drove all an hour because website said open at 11 in Sunday and it's not until noon. This needs to be fixed!!!

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