Business Details
About
Toy StoreToysLEGO Company Limited
The LEGO® Store Kenwood in Cincinnati, OH brings creativity to life for kids and kids-at-heart! Visit our toy store to discover a huge selection of LEGO sets, minifigures and gifts, with extra help from our knowledgeable Brick Specialists. From LEGO Star Wars™ sets to LEGO sets for adults, we’ve got plenty of options for fans of all ages! Looking to get extra creative? Design your own personalized LEGO minifigures at the Build a Minifigure station, or check out the LEGO Pick a Brick wall to find all the pieces you need to bring your next idea to life. We’re always working on fun new activities to inspire creative play, so be sure to ask about what exciting LEGO events are coming soon to our store!
Details
- DeliveryNot available
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
Location
Hours
Reviews
4.6
692 reviews
5 stars
530
4 stars
103
3 stars
35
2 stars8
1 star
16
What are people saying?
AI-generated from recent customer reviews
Staff Performance
The staff is frequently described as friendly, helpful, and knowledgeable, contributing positively to the customer experience.
Store Size
Many customers noted that the store is small and can feel cramped, especially during busy times.
Product Selection
The store offers a good variety of Lego sets, but some customers feel the selection is limited for the size of the store.
Pricing
Customers generally find the prices to be high, with some comparing them to those of airport shops.
Customer Experience
While many reviews highlight enjoyable experiences, there are notable complaints about poor customer service from specific staff members.
- JBJeremy Reuter (The Impact Backpacker)Dec 5, 20255.0As always, this place has what I am looking for...and some things I haven't decided to be looking for, yet. Every staff member I have interacted with, has always been helpful, respectful, and attentive to my time and needs. Cannot complain.
- SSSage SimpsonNov 8, 20255.0Elijah was so knowledgeable and friendly! He helped show us different legos we were interested in, and really took the time to talk to us and show us everything! Very kind and thoughtful! Give this man a raise!
- KBKevin BrownNov 5, 20255.0My kids love this place. My son collects speed champions builds. They usually have the newer releases in stock here!
- EBElizabeth BulmerSep 9, 20254.0Cute, but small. Build your own minifigs 3 for 10.
- SSSusan santiagoSep 7, 20255.0My grandson had so much fun there
Frequently Asked Questions About The LEGO® Store Kenwood
How do I sign up for the LEGO VIP Program?
If you drop by one of our awesome LEGO® Stores, you can become a LEGO® VIP member right there and then. Just ask one of our Brick Specialists to sign you up and they’ll be happy to help. After you sign up in-store, you’ll receive a welcome email with instructions for completing your registration. After your registration is complete, you’ll receive an email with a link to your new digital card. LEGO VIP Points can be earned on purchases from LEGO stores and from our online shop.
How do I redeem my VIP Points?
Once you’ve earned points, visit your VIP account on LEGO.com where you can choose to redeem a voucher for either online or in-store shopping!
Do you price match other retailers?
We strive to offer fair and consistent pricing in our stores and online. We can’t price match, however, as Stores and the LEGO® Shop sometimes run different promotions and discounts. Happy shopping!
What do I do if my set is missing a piece or if I lost a piece?
You can visit our store to see if your missing piece is available to buy from Pick-A-Brick wall. Or, request a free replacement piece to be shipped straight to your door by visiting LEGO.com and navigating to 'Help' and then 'Replacement Parts'.
How much does it cost to visit at LEGO store?
All of our LEGO Stores are free to enter.
Can I buy individual bricks?
If you want to buy individual pieces to build something unique, check out our Pick-a-Brick wall! Each store has something different, and the bricks change all the time! We hope you’ll stop by soon to see what’s new!
The set I want is out of stock, when will you have more?
While we don’t have an exact date for when sets will be available again, you can search for a set at LEGO.com and sign up for in-stock notification emails to be one of the first to know!
How do I check if the set I want is in stock at your store?
Visit LEGO.com, search for the set you want, and on the product page click ‘Check Store Stock’ to see if this item is available at our store! Or, give us a call and we’d be happy to help!
Do you sell Gift Cards?
Yes, we sell LEGO® Gift Cards! Just stop by and we'd be happy to help, or visit LEGO.com to buy an e-gift card! LEGO® Gift Cards can be given in any amount up to $500.
How do I find out how much a set, gift or toy costs?
Our prices are the same in stores and online, so visit LEGO.com and search for the item you want for more information!
Can I return a LEGO set I ordered online to a LEGO Store?
If the total value of the unopened set is under $200, you can return your unopened LEGO set to any of our LEGO Brand Retail stores with your original shipping confirmation email or receipt dated within 90 days, and we'll give you a full refund in form of store credit or a gift card. If your unopened set is over $200, simply return your unopened LEGO set to the address listed on your packing slip.
How can I join the LEGO VIP Program at The LEGO® Store Kenwood?
You can sign up in-store by asking a Brick Specialist to help you register as a LEGO® VIP member. After registering, you'll receive emails with your digital VIP card and instructions. Earn points on purchases in-store and online.
What options are available to redeem LEGO VIP Points?
You can redeem your earned VIP points by visiting your VIP account on LEGO.com and choosing vouchers for online or in-store shopping.
Does The LEGO® Store Kenwood offer price matching with other retailers?
No, the store does not price match as different promotions may run in stores and online. They aim to offer consistent and fair pricing.
What should I do if my LEGO set is missing a piece or if I've lost one?
Visit the store to check the Pick-A-Brick wall for pieces or request a free replacement shipped to your door via LEGO.com under 'Help' and then 'Replacement Parts'.
Is there a fee to enter The LEGO® Store Kenwood?
No, entry to all LEGO Stores, including this location, is free.
Can I purchase individual LEGO bricks at the Kenwood store?
Yes, you can buy individual bricks from the Pick-a-Brick wall, which features a changing selection of pieces for unique builds.
What are the regular store hours for The LEGO® Store Kenwood?
The store is open Monday to Thursday from 11 AM to 8 PM, Friday and Saturday from 11 AM to 9 PM, and Sunday from 12 PM to 6 PM.
What nearby stores can I visit along with The LEGO® Store Kenwood?
Nearby stores include Build-A-Bear Workshop, Disney Store, and J.Crew. These are great options to visit before or after shopping at LEGO for a full family shopping experience.
Is there a place to relax or get pampered near The LEGO® Store Kenwood?
Yes, Sophia Nail And Spa and TakeTatt Tattoo Removal are nearby for spa and beauty treatments to enjoy alongside your visit to the LEGO store.
Are there dining options close to The LEGO® Store Kenwood?
Auntie Anne's pretzel shop is nearby offering snacks, perfect for a quick bite during your shopping trip at Kenwood Towne Centre.