Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Chillicothe, OH location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
The store is generally reported as clean and well-maintained, although some reviews mention areas needing improvement.
Customer Service
Customer service is frequently praised, with many reviews highlighting friendly and helpful staff, though there are isolated incidents of rudeness.
Pricing
Pricing is a common concern, with some customers finding prices high compared to competitors, while others appreciate the sales and discounts available.
Product Selection
The store offers a wide variety of products, but some customers express disappointment in the selection, particularly for specific categories like plus sizes and formal wear.
RH
Rebecca Rose Holloway
Jan 28, 2026
5.0
It was extremely nice and clean all around the store and the cashier was just nice as she could possibly be
DG
Denise Groff
Jan 1, 2026
1.0
This is the condition of a white dress shirt purchased for a wedding. Very disappointing to receive anything in this condition after purchasing and waiting for delivery. It seems the employee filling this order had no concern for the customer or the reflection it would have on the employer.
KB
Keke Birtcher
Dec 30, 2025
1.0
Online it says the store closes at 9 pm, got there at 7:45 pm and the doors were already locked. The sign on the door says they close at 8 pm. Need to update store hours somewhere, and if the store is really closed at 8 pm why are the doors locked at 7:45 pm?
CG
Cheryl Goodman
Dec 29, 2025
2.0
They need to change their site hours! Says 10 am. Many people showed up pulling the door at 10am.
MW
Mrs. Wilkins
Dec 4, 2025
1.0
So JCPENNYS, this store in particular, definitely very beautiful.And immaculately clean. The customer service was amazing. I would give that a five star, but the one star rating would be a zero if it could be just due to the fact of pricing. I really started looking after I seen a $25.00 bottle of HEMP lotion. I proceeded to kind of check out prices of theirs and compared. My god, JCPENNY, HAD their PRICES LISTED AS TRiple any other store