Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Centerville, OH location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.1
1,217 reviews
5 stars
610
4 stars
301
3 stars
170
2 stars
62
1 star
74
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with long wait times at checkout and unhelpful staff.
Store Condition
Customers noted the store was often understaffed and disorganized, with a lack of inventory and cleanliness issues.
Product Selection
While some customers appreciated the variety and quality of products, others felt the selection was limited and not well-stocked.
Pricing
Many customers found the prices to be high, although some appreciated the sales and discounts available.
- TBThe BIGCHUNGUSJan 2, 20261.0Just about the worst possible customer service you can imagine. Bought an engagement ring and wedding rings and getting them sent out under insurance is just about the most painful experience one could have. No one has any idea whats going on in this store, rarely ever answers the phone and we have to call them to find out if the items are available for pick up. Id recommend shopping elsewhere for jewelery, because if the ring breaks or need it cleaned, your gonna regret dealing with this place to get it handled. Not to mention we have had issues with the rings/necklace staying in one piece. Update: Back in today to pick up engagement/wedding bands that I have waited for a month to get back. Turns out that no one checked to see if the rings were ready for pickup. Got a call where the lady basically said "turns out your ring was here i just decided to not look hard enough. They are here for you" when I come to pick them up, they were not repaired at all. Stones still missing, loose stones not tightened, all because apparently the repair company had sent an email to the JCPENNEY store and well no one replied to it giving them the information the repair company needed to do the repair. They needed the contract number, the lady at the desk took the contract number down and did not send it off with the rings, and no one decided to check the emails when the repair company requested the information. No one reached out to me, no one called me for it, no one emailed me. Just here's your broken rings back, sorry, wait another month. If your lucky you'll get the worker who is still in training, who is by far and away the best. The others aren't worth anything. Absolutely horribly managed place. Go somewhere else
- KKKenneth KoepnickNov 8, 20253.0Pretty hollow shell of a store. Selections were half full. Minimally staffed on a Saturday. They had 1 poor lady working like 6 jewelry counters.
- MHMichael HamiltonOct 12, 20255.0Friendly staff. Store was not busy at all. Was able to shop just fine.
- LMLaura MetcalfOct 12, 20251.0This store is a joke. There is no one to run the registers. Waited forever no one came.
- LFLynne FinchSep 17, 20255.0Found just what I wanted!
Frequently Asked Questions About JCPenney
What types of products can I find at JCPenney in Centerville, OH?
JCPenney offers a wide selection including kids', men's, and women's apparel, footwear, jewelry, accessories, home furnishings, and beauty products through JCPenney Beauty.
What are the JCPenney Centerville store hours?
The store is open Monday to Thursday from 11:00 AM to 8:00 PM, Friday from 10:00 AM to 8:00 PM, Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Does JCPenney Centerville offer curbside pickup?
Yes, curbside pickup is available at the Centerville location.
Is there wheelchair access available at JCPenney Centerville?
Yes, the store has a wheelchair accessible entrance to accommodate all customers.
What payment options does JCPenney in Centerville accept?
They accept American Express, Check, Discover, Mastercard, and Visa.
Can I find beauty products at or near JCPenney Centerville?
Yes, JCPenney features Sephora inside the store offering a variety of skincare, makeup, and beauty deals nearby.
Are there any jewelry stores near JCPenney Centerville?
Yes, nearby jewelry stores include Indus Jewelers, Rogers Jewelers, Hannoush Jewelers, and Diamonds plaza, offering a great variety for your jewelry needs.
What other clothing and shoe stores are close to JCPenney at Dayton Mall?
Nearby options include SNOB Boutique, dressbarn, JD Sports, Finish Line, Nirvana @ Dayton Mall, and Affordable Family Clothing, providing diverse styles and selections.
Where is JCPenney located, and how can I reach it?
JCPenney is located at 2700 Miamisburg-Centerville Rd, Dayton Mall in Centerville, OH 45459. The store phone number is +1 937-436-5465 for inquiries.
Does JCPenney Centerville have public restrooms and in-store shopping?
Yes, the store offers public restrooms and supports in-store shopping for your convenience.