American Eagle

Reviews

• AA

  Alise

  Sep 24, 2025
  1.0
  My husband and I visited your store on 9/24/25. We were inside for about 15 minutes and not once were we greeted or asked if we needed assistance by any employee. One employee, who I believe was the manager, appeared to be on her phone instead of acknowledging us. As both of us work in sales, we found this disappointing and ultimately left. “10 feet 10 seconds” greetings are usually widely taught in all retail roles ensuring excellent customer by acknowledging your customer, even if you’re busy ensuring a great customer experience and customer retention. Because I was still interested in a pair of jeans, I returned about 45 minutes later to give the store another chance. Unfortunately, my second visit was no better—I received no greeting or welcome, had to let myself into the fitting room, and search for my own sizes without assistance. What stood out even more was that two Caucasian women who entered the store during my visit were offered help and acknowledged, while I was not. I would hate to believe this was race-related, but the difference in treatment was very clear. This was a very poor retail experience, and I wanted to bring it to your attention. I hope steps are taken to ensure all customers are treated equally and made to feel welcome.