I was buying jeans the front and also ordering some. The lady put in the wrong size when they arrived. I called and asked what to do, and the lady one the phone was very rude and scolded me. she told me that i had to come in the store. it’s 30 minutes from me… and it wasn’t my fault. i didn’t put in the wrong information. the customer service there is a joke and foul. the lady who answered the phone needs to not pick up the phone. and they need a new routine when this happens because it’s not fair customers have to be the one to fix the employees problem. driving 30 minutes to fix her problem when a girl just yelled at me on the phone.
PT
Pragya Tiwari
Aug 3, 2025
5.0
Garrett went out of his way to help us find clothes to suit our needs. He not only helped find styles and sizes, he actually pitched in as a stylist to help choose the best looks possible for the occasion! He was constantly around to offer help in any way he could, leaving us with a satisfied purchase that we couldn’t have possibly found without Garrett!
There was another girl whose name I missed, with glasses and dark hair cut in layers. She went out of her way to offer me a stool as I was waiting outside the fitting rooms. She also helped find the cash register, and when the cashier was not present, she stepped up to help us check out our purchase so that we are not left waiting for the cashier to come back. She was very sincere and kind, really wish I could’ve asked for her name.
American Eagle has some great and passionate employees such as Garrett and the girl I described above! Great work you two!
HE
Holly Eichenauer
Jul 8, 2025
1.0
When I called, I only had a question about a pick up order. I gave the customer service assistant my name, she couldn’t find my order. I gave her my order number, she couldn’t find it. She continued to interrupt me as I was asking questions, getting angrier with every question. They charged my card, but cannot find my order.
What kind of products does American Eagle in Aurora Farms Premium Outlets offer?
American Eagle offers a variety of products including women's and men's clothing, jeans, t-shirts, pants, shorts, tops, polos, shirts, sweaters, hoodies, outerwear, shoes, boots, sandals, accessories, and fragrances.
What are the store hours for American Eagle at 549 S Chillicothe Road, Suite 300, Aurora, OH?
American Eagle is open Monday through Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Does American Eagle at this location offer in-store pickup or delivery services?
Yes, American Eagle offers in-store and curbside pickup services; however, delivery is not available at this location.
What payment options are accepted at American Eagle in Aurora Farms Premium Outlets?
American Eagle accepts payments via Afterpay, American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Where exactly is the American Eagle store located in Aurora, OH?
The store is located at 549 S Chillicothe Road, Suite 300, in the Aurora Farms Premium Outlets, Aurora, Ohio, 44202.
What are some nearby stores to American Eagle in Aurora Farms Premium Outlets?
Nearby stores include Hanesbrands, Factory Brand Shoes, Samsonite, Famous Footwear, Nike Factory Store, SKECHERS Factory Outlet, New Balance Factory Store, Justice, Nautica, and Under Armour Factory House.
Are there dining options near American Eagle at Aurora Farms Premium Outlets?
Yes, nearby dining options include DJ Hibachi and Sushi, an Asian restaurant and sushi place, and Ohio Artisan Collective, which offers flowers, gifts, and a restaurant experience.
Can customers visit other fashion and accessory stores near American Eagle at Aurora Farms Premium Outlets?
Definitely! Customers can explore KAY Outlet for jewelry, rue21 for designer clothing and accessories, Banana Republic Factory, and Kate Spade Outlet for stylish women's clothing and accessories.
How might a customer take advantage of nearby shoe stores when visiting American Eagle?
Customers interested in footwear can easily visit nearby stores such as Factory Brand Shoes, Famous Footwear, Nike Factory Store, SKECHERS Factory Outlet, New Balance Factory Store, Crocs at Aurora Farms Outlet, and Stride Rite for a broad range of shoe options.
Where can customers find more information about the American Eagle store in Aurora?
Customers can visit the store's website at https://storelocations.ae.com/us/oh/aurora/02309-549-s-chillicothe-road.html or check out their Facebook page at https://www.facebook.com/399701823511039 for updates and info.