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Nordstrom The Westchester

4.4
(1468 reviews)

Business Details

135 Westchester Ave, White Plains, NY
10601, United States
(914) 946-1122
https://www.nordstrom.com/store-details/nordstrom-the-westchester

About

Department StoreClothing StoreShoe StoreCosmetics StoreWomen's Clothing StoreMen's Clothing StoreChildren's Clothing StoreNordstrom
Discover an amazing selection of men's, women's, and children's clothing, along with home décor and top-brand beauty products at Nordstrom The Westchester. Enjoy the convenience of in-store pick-up or curbside pickup – we'll bring your order out to you! Plus, take advantage of our gift boxes and gift packaging services to make your shopping even easier. This upscale clothing store provides personalized services like styling and alterations, ensuring an enjoyable shopping experience. Visit us to explore the latest trends from top brands and enjoy our exceptional customer service.

Details

  • DeliveryAvailable
  • Curbside pickupNot available

Location

Nordstrom The Westchester
135 Westchester Ave, White Plains, NY
10601, United States

Hours

Reviews

4.4
1,468 reviews
5 stars
926
4 stars
328
3 stars
104
2 stars
36
1 star
74

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of exceptional service from associates like Graziella, Jay, and Melanie.

Inconsistent Experiences

While some customers had outstanding experiences, others reported unprofessional behavior from certain associates, particularly in the lingerie and alterations departments.

Store Environment

The store was frequently described as clean, well-organized, and offering a wide variety of high-quality products, although some customers noted a decline in overall service quality.

Long Wait Times

Several reviews mentioned long wait times for assistance, particularly in busy departments, which detracted from the shopping experience.

Parking Issues

Customers expressed dissatisfaction with parking fees and the lack of validation, which has been a recurring complaint.
  • MP
    M P
    3 days ago
    1.0
    Yesterday I visited the store with the intention of buying a gift for a friend of my daughter. Unfortunately, my experience in the area of perfumery and cosmetics was extremely disappointing. In the fragrance section, two employees - one sitting and one standing - completely ignored me even though I passed in front of them on two occasions waiting for some attention. When I went to the makeup area, the situation did not improve: the staff present showed an apathetic and distant attitude. They seemed to be more focused on their own conversation than on assisting customers. I was sad to perceive that the attention seemed to be conditioned on the physical aspect or the visual 'budget' of the customers, because I was not the only person ignored at that time. It's a shame, because in previous visits - usually during the week - I have been attended by older ladies who are a true example of professionalism; they offer delicate, friendly and unprejudiced attention. Nordstrom has always distinguished itself for its excellence in customer service, but experiences like this demonstrate a lack of warmth and respect that did not exist before. I hope you can resume the standards of attention that used to define this store.
  • MM
    Michael
    6 days ago
    5.0
    Bought sunglasses for my mom. The lady who helped me was very patient and sweet.
  • KM
    Kabir Motwani
    Feb 8, 2026
    5.0
    DJ is the best! Very knowledgeable about Cole Haan shoes and more!
  • TG
    Tracey Gill
    Feb 6, 2026
    5.0
    Claire was very professional, informative and extremely patient with me. She was honest with feedback and made sure I didn't leave the store feeling unsure about purchase. She very personable and not pushy in the ways that sales associates can be. 10/10 recommend. If you are looking for help on the women's floor ask for Claire, you be disappointed!!
  • CB
    Cynthia Barr
    Jan 17, 2026
    5.0
    I went to get an item tailored that I bought from jcrew online. The tailor was very knowledgeable and recommended something I had not even considered to make the dress fit better and wear better. Totally worth the fee for what will be done. Customer Service was good.

Frequently Asked Questions About Nordstrom The Westchester

What types of clothing does Nordstrom The Westchester offer?

Nordstrom The Westchester offers men's, women's, and children's clothing, including apparel, dresses, suits, and accessories from top brands.

Does Nordstrom The Westchester offer beauty and cosmetics products?

Yes, they provide a wide range of beauty and cosmetic products, including makeup, fragrances, skin care, and fine fragrances.

Brand Certified Facts from Nordstrom The Westchester

Nordstrom The Westchester partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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