Brand Certified
Nordstrom The Westchester
4.4(1468 reviews)
Certified by Nordstrom The Westchester • Mar 01, 2026
Business Details
135 Westchester Ave, White Plains, NY
10601, United States
Certified by Nordstrom The Westchester • Mar 01, 2026
(914) 946-1122
Certified by Nordstrom The Westchester • Mar 01, 2026
https://www.nordstrom.com/store-details/nordstrom-the-westchester
Certified by Nordstrom The Westchester • Mar 01, 2026
About
Certified by Nordstrom The Westchester • Mar 01, 2026
Department StoreClothing StoreShoe StoreCosmetics StoreWomen's Clothing StoreMen's Clothing StoreChildren's Clothing StoreNordstrom
Discover an amazing selection of men's, women's, and children's clothing, along with home décor and top-brand beauty products at Nordstrom The Westchester. Enjoy the convenience of in-store pick-up or curbside pickup – we'll bring your order out to you! Plus, take advantage of our gift boxes and gift packaging services to make your shopping even easier. This upscale clothing store provides personalized services like styling and alterations, ensuring an enjoyable shopping experience. Visit us to explore the latest trends from top brands and enjoy our exceptional customer service.
Details
- DeliveryAvailable
- Curbside pickupNot available
Location
Certified by Nordstrom The Westchester • Mar 01, 2026
Hours
Certified by Nordstrom The Westchester • Mar 01, 2026
Reviews
4.4
1,468 reviews
5 stars
926
4 stars
328
3 stars
104
2 stars
36
1 star
74
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of exceptional service from associates like Graziella, Jay, and Melanie.
Inconsistent Experiences
While some customers had outstanding experiences, others reported unprofessional behavior from certain associates, particularly in the lingerie and alterations departments.
Store Environment
The store was frequently described as clean, well-organized, and offering a wide variety of high-quality products, although some customers noted a decline in overall service quality.
Long Wait Times
Several reviews mentioned long wait times for assistance, particularly in busy departments, which detracted from the shopping experience.
Parking Issues
Customers expressed dissatisfaction with parking fees and the lack of validation, which has been a recurring complaint.
- MPM P3 days ago1.0Yesterday I visited the store with the intention of buying a gift for a friend of my daughter. Unfortunately, my experience in the area of perfumery and cosmetics was extremely disappointing. In the fragrance section, two employees - one sitting and one standing - completely ignored me even though I passed in front of them on two occasions waiting for some attention. When I went to the makeup area, the situation did not improve: the staff present showed an apathetic and distant attitude. They seemed to be more focused on their own conversation than on assisting customers. I was sad to perceive that the attention seemed to be conditioned on the physical aspect or the visual 'budget' of the customers, because I was not the only person ignored at that time. It's a shame, because in previous visits - usually during the week - I have been attended by older ladies who are a true example of professionalism; they offer delicate, friendly and unprejudiced attention. Nordstrom has always distinguished itself for its excellence in customer service, but experiences like this demonstrate a lack of warmth and respect that did not exist before. I hope you can resume the standards of attention that used to define this store.
- MMMichael6 days ago5.0Bought sunglasses for my mom. The lady who helped me was very patient and sweet.
- KMKabir MotwaniFeb 8, 20265.0DJ is the best! Very knowledgeable about Cole Haan shoes and more!
- TGTracey GillFeb 6, 20265.0Claire was very professional, informative and extremely patient with me. She was honest with feedback and made sure I didn't leave the store feeling unsure about purchase. She very personable and not pushy in the ways that sales associates can be. 10/10 recommend. If you are looking for help on the women's floor ask for Claire, you be disappointed!!
- CBCynthia BarrJan 17, 20265.0I went to get an item tailored that I bought from jcrew online. The tailor was very knowledgeable and recommended something I had not even considered to make the dress fit better and wear better. Totally worth the fee for what will be done. Customer Service was good.
Frequently Asked Questions About Nordstrom The Westchester
What types of clothing does Nordstrom The Westchester offer?
Nordstrom The Westchester offers men's, women's, and children's clothing, including apparel, dresses, suits, and accessories from top brands.
Does Nordstrom The Westchester offer beauty and cosmetics products?
Yes, they provide a wide range of beauty and cosmetic products, including makeup, fragrances, skin care, and fine fragrances.
What personalized services are available at Nordstrom The Westchester?
Nordstrom offers personalized styling and alterations services to ensure an enjoyable shopping experience.
What are the store hours for Nordstrom The Westchester?
The store is open Monday to Thursday from 10:00 AM to 8:00 PM, Friday and Saturday until 9:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Can I pick up my online orders in-store at Nordstrom The Westchester?
While the profile mentions in-store shopping, it notes that in-store pickup is not available at this location.
What payment methods are accepted at Nordstrom The Westchester?
They accept American Express, Cash, Check, Discover, Mastercard, and Visa.
How can I contact Nordstrom The Westchester for inquiries or support?
You can contact them by phone at +1 914-946-1122 or email ernesto.bernal@nordstrom.com.
What are some nearby places to visit when shopping at Nordstrom The Westchester?
Nearby you can find Alterations at Nordstrom for tailoring, Ebar diner and Marketplace Cafe for dining, and Teavana for tea lovers, all within close proximity to enhance your visit.
Is there a beauty salon near Nordstrom The Westchester where I can get additional services?
Yes, Anastasia Beverly Hills Brow Studio at Nordstrom is located nearby, offering beauty salon and cosmetic services.
What luxury shopping options are close to Nordstrom The Westchester?
You can explore stores like Lilly Pulitzer The Westchester, Gucci At The Westchester, Swarovski, and BCBG Max Azria nearby for additional upscale shopping experiences.
Brand Certified Facts from Nordstrom The Westchester
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