Nordstrom Rack White Plains

Reviews

• LM

  Lataya Mclean

  5 days ago
  1.0
  For my first experience on 11/18/2025 between 4-5pm it was both helpful but very poor customer service. I addressed a sales person on the store inquiring about a coat i was looking for but couldn't find the size available. After talking about it they assumed they knew the sizes of the coat brand, and was in correct because i did online research. After asking what size I tried on they made a rude comment by saying to not even waste my time on trying/ finding the other size it wont work. I was then told they will look in the stock room, and after searching for the person they completely forgot about helping me. I then asked another worker who told me the person was the manager. That worker then ended up helping me while ringing being cashier by going into the system and find the coat for me and how i can pickup or deliver. I was really trying to find the size before i bought it but yea the manager was very rude, i wish they would promote the sales lady she has better customer service and is more professional and handled the situation the manager caused.
• MC

  Marion Cromarty

  Nov 14, 2025
  1.0
  Have been a big Rack fan for years. Has been several years since I walked into this particular one and I was shocked at the change. Looks more like a “Last Chance”. Stuff lying around all over the place. Sizes are not organized except in the shoe dept. At least 20 people in line. With 3 cashiers. Next time I will pay the $10 to return my items instead of lining up here and paying for parking. I am never coming back. Oh - and the restrooms are even closed? Is it a plumbing issue or for security?
• KK

  Kingwoods

  Nov 10, 2025
  4.0
  This location has a crazy amount of variety ranging from clothes, shoes, accessories, you name it. I always end up finding something great for super cheap prices and the discounts are amazing. Definitely one of the best places around if you love a good deal. The only downside is that the cashiers can be pretty slow, so it usually takes a while to get through the line. Other than that, it’s totally worth the trip!
• RA

  ROBERTO AREVALO ANGELES

  Nov 6, 2025
  1.0
  Terrible. So disorganized. Clothes strewn all over the floor. The employees who are supposed to be doing the cleaning are just walking around on their phones, scrolling through social media, doing absolutely nothing. The sizes are all mixed up. It used to be a nice place, but now you don't even want to go in.
• AA

  Aha80

  Nov 3, 2025
  1.0
  Whoever worked there around 3pm on Sunday November 2 was an absolute travesty. This is the first review I’ve ever written because I was appalled by just how clueless and inefficient the cashiers were. Absolutely ZERO urgency, I felt bad for the 30+ people behind me in line

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