Customers frequently noted that the store is disorganized, with clothes strewn about and sizes not properly arranged.
Customer Service
There are mixed reviews regarding customer service, with some praising helpful staff while others reported rudeness and unprofessional behavior.
Checkout Experience
Many customers expressed frustration with long checkout lines and slow cashiers, leading to a negative shopping experience.
Product Selection
While some customers appreciated the variety and quality of merchandise, others felt the selection was limited and inventory was lacking.
Safety Concerns
Several reviews mentioned feeling unsafe in the store, citing issues with security and the behavior of staff.
DF
Debra Fries
1 day ago
1.0
I used Buy Online, Pick Up In Store specifically for convenience and speed, but at the White Plains location that convenience is gone. They no longer offer a separate line for online pickup, so I was forced to wait behind about 20 people who were checking out. If I wanted to stand in a long line, I wouldn’t have placed an online order in the first place. This defeats the entire purpose of BOPIS and was very disappointing.
MJ
Melissa Jovellanos
2 days ago
1.0
The worst Nordstrom Rack! There is always a huge line and the employees are so RUDE!!!!!
BG
Brian Glassman
3 days ago
2.0
Compare before buying and be prepared to wait in line. Absolute lack of consideration of people's time. It's not worth waiting on line for items that are slightly outdated regardless of pricing.
DY
Dan Y
Dec 20, 2025
2.0
I love the Rack. I hate this store. the clothing racks are a mess, totally disorganized, none of the sizes are where they're supposed to be, which makes shopping impossible, and the checkout lines are INSANE. took me an hour to checkout today. they need to hire more (efficient) cashiers
TT
Teresa Tyler
Dec 11, 2025
5.0
They need to hier more workers for the holiday rush but the experience was nice only 1 register open and line was very long
Frequently Asked Questions About Nordstrom Rack White Plains
What is Nordstrom Rack White Plains known for?
Nordstrom Rack White Plains is an off-price division of Nordstrom, offering fashion for the whole family and home at up to 70% off, featuring top brands and trends.
What are the store hours for Nordstrom Rack White Plains?
The store is open Monday through Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Does Nordstrom Rack White Plains offer in-store pickup?
Yes, Nordstrom Rack White Plains offers in-store pickup services.
What types of products and apparel does Nordstrom Rack White Plains carry?
The store carries women's, men's, and children's apparel, including shoes, handbags, jewelry, beauty products, home goods, and accessories.
What payment options are accepted at Nordstrom Rack White Plains?
Payments can be made via Afterpay, American Express, Apple Pay, Cash, Check, Contactless Payments, Discover, Mastercard, Samsung Pay, Visa, and Android Pay.
Where is Nordstrom Rack White Plains located?
It is located at 3 City Place, White Plains, NY 10601, USA.
Is Nordstrom Rack White Plains currently open?
The store is temporarily closed as noted in their featured message.
What nearby food options are available close to Nordstrom Rack White Plains?
Near Nordstrom Rack, you can enjoy food at Pizza Hut Express, Cajun Boil seafood restaurant, Bellos Mexican Grill, Auntie Anne's bakery, Freckles Juice smoothie bar, Pranzi Italian restaurant, and Starbucks coffee shop.
What entertainment options are nearby Nordstrom Rack White Plains?
Nearby entertainment includes City Center 15 Cinema de Lux and the White Plains Performing Arts Center for movies and live performances.
Are there any services like pharmacies or banks near Nordstrom Rack White Plains?
Yes, CVS Pharmacy and Bank of America Financial Center and ATM are nearby for pharmacy and banking needs.