ALO

Reviews

• CG

  Charlotte Greene

  Apr 21, 2026
  4.0
  Honestly, the overall experience in this store wasn’t great, but Jadi completely turned it around. He was by far the sweetest and most helpful person there and truly stood out from everyone else. This was easily the best customer service I’ve ever had at Alo across all locations, and it was entirely because of him. He helped me find the perfect pair of shoes and even picked out a pair for my sister too. If you go, I highly recommend asking for Jadi—he’s the reason I’d come back.
• HH

  H H

  Mar 28, 2026
  1.0
  The salesperson mocked the customer's physique—and even the manager's attitude was utterly baffling.
• KG

  Katherinne Grullon

  Mar 6, 2026
  1.0
  Walked into the Alo store in Westchester today to grab a quick birthday gift. The store was practically empty, yet somehow the service was still terrible. I stood at the checkout waiting while the two employees behind the register were busy chatting with each other and completely ignoring the fact that a customer was standing right in front of them. After waiting patiently, one of them finally looked over and asked if I was “all set,” as if I hadn’t been standing there in the checkout line the entire time. The cashier was incredibly rude during the transaction — zero acknowledgment, zero courtesy. When it was done, she basically tossed the shopping bag toward me and didn’t even bother with a “thank you” or “have a nice day.” For a brand that positions itself as premium, the customer service was shockingly unprofessional and careless. If the store is empty and employees still can’t manage basic courtesy, that says a lot about the level of training and management. I simply go to this store just because I live in Scarsdale and that’s the closest to me! But what a shame!
• AS

  Alexandria Spencer

  Feb 28, 2026
  2.0
  I was very disappointed in the service, I went in 2 weeks ago. The employees by the front were on their phones, we weren’t greeted, when asked about sizes I got an eye roll and she asked “don’t you know your size” I left to research on my own. Came back a week later with what I wanted and that same employee on her phone, no greeting from anyone. I noticed they greeted certain customers and bent over backwards for certain customers. The nicest person was the cashier, she offered to get what I needed from the back bc she noticed I wasn’t satisfied. Glad I saw the products in person bc now I can order online instead.
• JS

  Joana Skubella

  Feb 11, 2026
  1.0
  Over €1,000 Not Refunded – Extremely Disappointed (Order #31310034) I am extremely disappointed with Alo Yoga. According to DHL Express tracking, my returns were successfully delivered to the seller on December 15, 2025. The tracking numbers are: 2534203906 (DHL Express) 2145393935 (DHL Express) Despite confirmed delivery, I have not received a full refund to this day – the total amount in question is over €1,000. What makes this situation even more frustrating is that I was provided with two return labels and properly shipped both packages back. However, only one item from the two packages was processed and refunded. The remaining items were apparently misallocated internally, which has resulted in complete confusion. I currently have neither the merchandise nor my money. For weeks, I have been in contact with customer service, but I have not received a clear or satisfactory resolution. Instead of support, this situation has caused nothing but stress and unnecessary effort on my part as a customer. Initially, I was truly impressed with the brand – the quality and image were convincing. However, the way this return has been handled is absolutely unacceptable, especially considering the high order value. At this point, I can only advise customers in Germany to be cautious when ordering, as in case of a return, you may end up waiting weeks for your refund. Order number: #31310034 I sincerely hope this issue will be resolved promptly.....

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