Brand Certified
JCPenney
4.0(599 reviews)
Certified by JCPenney • Mar 01, 2026
Business Details
21017 Salmon Run Mall Loop E, Watertown, NY
13601, United States
Certified by JCPenney • Mar 01, 2026
(315) 782-5640
Certified by JCPenney • Mar 01, 2026
https://www.jcpenney.com/locations/ny/watertown/clothing-stores-watertown-ny-2286.html
Certified by JCPenney • Mar 01, 2026
About
Certified by JCPenney • Mar 01, 2026
Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Watertown, NY location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Certified by JCPenney • Mar 01, 2026
Hours
Certified by JCPenney • Mar 01, 2026
Reviews
4.0
599 reviews
5 stars
290
4 stars
139
3 stars
105
2 stars
29
1 star
36
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpful and friendly staff, although there were some reports of rude service from specific employees.
Store Organization
Customers found the store clean and well-organized, but some noted issues with the layout and accessibility of certain sections.
Pricing
While many appreciated the sales and discounts available, several customers expressed concerns about high prices and the quality of some merchandise.
Product Selection
The store offers a good variety of products, but some customers felt the selection, particularly in plus sizes and formal wear, was limited.
- NSNigel SPAHRFeb 25, 20261.0Stated they can’t give me a haircut for a half an hour. Clearly they were too busy to see me.. just stood outside for 5 minutes after being told no. They just are talking and chatting amongst themselves. All the hairdressers. My haircut takes 20 minutes tops.
- MAMark & Sue AnnFeb 2, 20265.0Stopped by the store on Saturday afternoon to pick up a few items for an upcoming meeting. Eric (Manager) and Becky did a great job assisting me with a return and my new purchases. Glad that Watertown has this store! Love the Stafford collection of dress shirts! Willing to drive 1 hour to get to the store as it is the only store left in our area.
- EBElle BakerJan 23, 20264.0Alot of good sale's
- KKKristaJan 11, 20265.0Always a great place to shop! They have a lot of good sales and coupons! Plus they offer rewards points so you can earn money off future purchases! The employees are always super helpful and friendly as well!
- AAAshleyJan 1, 20262.0Walked into the mall to enjoy New Year’s Day. Our 9 month old needed a diaper change asap, so we asked the employee behind the jewelry counter where the rest room was. She didn’t even look at us, and in a rude tone told us directions to the restroom so fast we couldn’t even make out what she said. So we ended up finding the way ourselves because obviously there wasn’t much friendly customer service going on..
Frequently Asked Questions About JCPenney
What products and brands can I find at the JCPenney in Watertown, NY?
You can find a wide selection of kids', men's, and women's apparel, footwear, jewelry, accessories, and home furnishings including exclusive brands such as St. John's Bay, Liz Claiborne, Arizona, and Okie Dokie.
What are the operating hours for the JCPenney store at Salmon Run Mall?
The store is open Monday to Thursday from 11:00 AM to 7:00 PM, Friday from 10:00 AM to 7:00 PM, Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Does JCPenney in Watertown offer curbside pickup and shipping options?
Yes, JCPenney offers both free shipping and curbside pickup options at the Watertown location.
What payment methods are accepted at the JCPenney store?
The store accepts American Express, Check, Discover, MasterCard, and Visa credit cards.
Is the JCPenney store in Watertown wheelchair accessible and does it have public restrooms?
Yes, the store has a wheelchair accessible entrance and public restrooms available for customers.
Can I shop for men’s shoes and clothing at this JCPenney location?
Yes, this location sells clothing and shoes for men, as well as for women and children.
What nearby places can I visit along with JCPenney at Salmon Run Mall?
Nearby you can visit Spirit Halloween for costumes, Loft 315 for women's fashion accessories, and Perfection Nail Spa III for beauty treatments, all located within or near Salmon Run Mall.
Are there other shoe stores in the vicinity of JCPenney?
Yes, Payless ShoeSource and Shoe Dept. are nearby shoe stores where you can find additional footwear options.
Can customers combine a visit to JCPenney with entertainment nearby?
Yes, customers can enjoy entertainment at Escape the Mystery Room or Entermission Watertown, both offering escape room experiences close to JCPenney.
Where can I find beauty and jewelry services near JCPenney?
Nearby options include Eyebrow Palace for beauty and spa services, and Kay Jewelers or Zales Jewelers for jewelry shopping.
Brand Certified Facts from JCPenney
This information is certified by JCPenney and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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