kate spade new york is all about joy and modern sophistication. That's why we're the ultimate destination for purses, work totes, bucket bags, shoulder bags (and more!) that inject chic, polished ease into your everyday style. Our stores provide a luxury retail experience, offering unique styling and personal shopping. Drop in to see and shop the latest, from handbags to wallets, shoes, earrings and more. Visit us at 655 NY-318, Waterloo, NY 13165, or contact us at (315) 539-3074.
Frequently Asked Questions About Kate Spade Outlet
Does the Finger Lakes Premium Outlets location accept online returns?
Items purchased on Katespade.com may be returned or exchanged at a Kate Spade New York specialty shop (excluding airport and department stores).
Does the Finger Lakes Premium Outlets location accept online exchanges?
If you would like to exchange an item, you may do so free of charge within 30 days of receipt. All items are eligible for exchange in any Kate Spade New York specialty shop. Exchanges for select handbags, shoes, wallets and clothing items may be initiated online.
Does the Finger Lakes Premium Outlets location offer price adjustments?
Items purchased at full price, that are still in stock, are eligible for a one-time price adjustment if the item has been marked down within 7 days of the original date of purchase.
Final sale or items purchased using a promotion code or other discount aren't eligible for a price adjustment. See the specific promotion terms and conditions details.
For in-store purchases, please take your original receipt in to the store within 7 days of the original purchase date.
Does the Finger Lakes Premium Outlets location offer warranty returns?
For all manufacturing defects, we invite you to bring your item back to one of our shops. If you do not have a shop near you, please contact our customer service team and we will be happy to assist you. Please have your original proof of purchase when you call, email or stop by. If you choose to contact customer service via e-mail, please include:
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• Style number (can be found on the white tag inside the product)<br/>
• Photos of the item clearly showing the problem<br/>
• A copy of the proof of purchase (original receipt, gift receipt, or online order number)
How do I pick up my BOPIS (buy online pickup in store) order?
• When can I pick up my purchase?<br/>
You will receive an email when your order is ready for pickup, typically within three hours. If you ordered before 1 pm, your order will be ready for pick up the same day. If not, your order will be ready the next morning after store opening.<br/>
• What information do I need to pick up my order?<br/>
A copy of your order confirmation (on your phone is fine) and one of the following: a valid driver's license or passport.<br/>
• Where do I go when I arrive ?<br/>
Let any available associate know you are picking up an order and your items will be brought to the checkout counter, where your purchase can be completed.<br/>
• How long will the store hold my order for?<br/>
You have up to 48 hours to pick up your order. You can reach out to the store directly if you need to request an extension.<br/>
• I can't pickup my order right away. Can I request an extension?<br/>
Yes, you can reach out to the store to let them know what day and time is best for you to pick up your order. If you can't make it at all, our team can offer you other delivery options.<br/>
• How can I cancel or return my order?<br/>
If you would like to cancel or return your order, please refer to our return policy.
Do you accept Klarna in store?
You can setup apple pay or google pay for the Klarna digital credit card created on the Klarna app. For the stores accepting apple pay or google pay, the Klarna payment will be no different from any other contactless payment.
What type of products can I find at the Kate Spade Outlet in Waterloo?
You can find purses, work totes, bucket bags, shoulder bags, wallets, shoes, earrings, and more, all providing chic, polished ease for your everyday style.
What are the Kate Spade Outlet store hours?
The store is open Monday through Saturday from 10:00 AM to 8:00 PM, and Sunday from 10:00 AM to 6:00 PM. The store is closed on Thanksgiving (Nov 27, 2025) and Christmas Day (Dec 25, 2025).
Can I pick up my online order at the Kate Spade Outlet store?
Yes, you can pick up Buy Online Pickup In Store (BOPIS) orders at this location. You'll get an email when your order is ready, usually within three hours if ordered before 1 PM. Bring your order confirmation and valid ID when picking up.
Does the Kate Spade Outlet accept returns or exchanges for online purchases?
Yes, items purchased on Katespade.com can be returned or exchanged at the Kate Spade New York specialty shop, including this outlet store (excluding airport and department stores).
What payment options are accepted at the Kate Spade Outlet?
The store accepts American Express, Cash, Discover, Klarna, Mastercard, PayPal, and Visa.
Does the Kate Spade Outlet store offer warranty returns?
Yes, for manufacturing defects, bring your item and original proof of purchase to the store or contact customer service. Include style number and photos of the defect if contacting by email.
Are price adjustments available at the Kate Spade Outlet?
Full price items still in stock are eligible for a one-time price adjustment if marked down within 7 days of purchase. Final sale and promotional items are not eligible. Bring your original receipt to the store within 7 days.
Is the Kate Spade Outlet located near other shopping options in Finger Lakes Premium Outlets?
Yes, nearby stores include Chico's Off The Rack, COACH Outlet, Journeys shoe store, SKECHERS Factory Outlet, Michael Kors Outlet, and LOFT Outlet, offering a variety of women's clothing, shoes, and accessories to enhance your shopping experience.
How can the nearby shoe stores like Journeys, SKECHERS Factory Outlet, and ALDO complement my visit to the Kate Spade Outlet?
After shopping for handbags and accessories at Kate Spade, you can visit these nearby shoe stores at Finger Lakes Premium Outlets to complete your outfit with stylish and comfortable footwear options.
Are there family-friendly shopping options near the Kate Spade Outlet?
Yes, stores such as The Children’s Place, Carter’s, and Go! Calendars, Toys & Games are nearby, offering children's clothing, toys, and games, making the area convenient for family shopping trips.