Madewell

Reviews

• EE

  Eman

  Apr 1, 2026
  5.0
  I had an exceptional experience at Madewell Eastview Mall, and it was entirely because of Timothy. I first worked with him back in November, when he helped me build a beautifully curated winter capsule wardrobe. Then, just a few days ago, I returned and he created an entirely new spring/summer capsule for me. Both experiences were equally thoughtful, intentional, and seamless. Timothy has an incredible eye for style and a deep understanding of material, fit, and timeless design. Each piece he selected felt elevated and cohesive, with full looks that included accessories like belts, shoes, and bags. Nothing felt trendy or disposable — everything was classic and meant to last. What truly sets him apart is how he shows up. He is attentive without ever being pushy, detail-oriented, and genuinely invested in making sure you feel comfortable and confident in what you’re choosing. He understood exactly what I was looking for and executed it effortlessly. During my most recent visit, he went above and beyond — checking multiple sizes, colors, and materials, pulling options from both the floor and online, and taking the time to walk through everything with care. The entire experience felt easy, enjoyable, and personalized. Even after I left, his level of service continued. A different associate had accidentally processed a duplicate charge, and when I called the store, Timothy handled everything immediately. He personally reviewed both receipts — including in-store purchases and ordered items — and followed up to ensure everything was accurate. That level of thoroughness and accountability is rare, especially considering the error was not his. Timothy is not just a sales associate — he is a true stylist and a significant asset to Madewell. The company is incredibly fortunate to have someone who brings this level of professionalism, authenticity, and care to the client experience. I look forward to continuing to work with him.
• DF

  Danielle Rawleigh, FNP

  Feb 15, 2024
  5.0
  I absolutely LOVE going to Madewell! Obviously the clothes are beautifully made and they make me feel stylish. However, Tim and Nancy are the real magic at the store. They are SO helpful and always make sure I leave with clothes I feel confident in. On several occasions they have picked out items for me to try on that I would never have picked out myself but end up absolutely loving. They’re amazing at what they do! If you’re looking to elevate your wardrobe, this is the store you have to go to!