OAKLEY

Reviews

• KD

  Karrah DiMaggio

  Jan 17, 2026
  1.0
  I’m sharing this review with genuine disappointment, as I have been a loyal Oakley customer for many years and have always trusted the brand for both quality and durability. In early June 2025, I purchased a pair of Oakley sunglasses. They were purchased from the Oakley Vault in Tennessee on June 1, 2025. These were not my daily work glasses , I only wore them occasionally and primarily for dressier situations. On Christmas Eve, when I put them on, I noticed what looked like a small scratch on the top of the frame. When I removed them, I realized the frame had cracked entirely through and snapped in half. There was no accident, impact, or misuse. Given how little they were worn and the way the frame failed, this appears to be a material or manufacturing defect. I submitted a warranty request through Oakley’s self-service portal and provided all purchase details I had, including the store location. Both my original and follow-up claims were denied, despite Oakley’s website indicating coverage for manufacturer defects. The only solution offered was the ability to repurchase the same pair for $165. That response felt dismissive, especially for a product that was less than six months old and failed under normal use. Oakley has always been a brand I respected, particularly as someone who works long hours outdoors and has relied on their products for years. Unfortunately, this experience has been very disheartening and has cost them a previously loyal customer.
• JJ

  Jeff Joy

  Nov 22, 2025
  5.0
  Went in to order prescription sunglasses and was nervous about getting the correct size frames because I had problems with a pair I just bought at LensCrafters not fitting me well. I explained the fit issues I was having with my current glasses to Kateri and she took the time to look at them and make the needed adjustments to make the glasses fit correctly...even though I didn't purchase them direct from Oakley! She was then very helpful with ordering the new prescription sunglasses. Kateri was very patient and thorough the entire time to make sure I was getting exactly what I wanted...something LensCrafters failed to do. I am definitely making all future Oakley product purchases directly from this Oakley store from now on.
• SS

  sizzle250R

  Nov 7, 2025
  5.0
  Rockstars! Awesome store, super clean, super stocked up and super knowledgeable staff.
• LO

  Lee Okoniewski

  Oct 18, 2025
  5.0
  Replaced my new ones that came to me with adhesive and scratches on the frame with a new matte black set in the same style and black polarized prism lenses plus got the sale price!
• ML

  mark lembach

  Oct 13, 2025
  5.0
  Very helpful on selecting products

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