I was in this store tonight and I was trying on bras and some clothes I liked. While I was trying on the bras 2 employees one of them being the manager her name is Dominque, started body shaming me about 10 feet away from my dressing room so obviously I heard everything they said. They said I’m trying on too much for it not to fit. They also said “look at how big they are” referring to the clothing I put on the rack for stuff I didn’t want. I seriously was disgusted. Then my sister was waiting for me while I tried my clothes on and helped me find the right sizes, they talked bad about me right infront of her. She heard everything last thing said about me. When I got out my sister told me everything which was said but I already heard everything while I was in the dressing room. I started to tear up and I just walked around the store and waiting for her while she was checking out the clothes she wanted. I didn’t get anything because I was too uncomfortable. While my sister was checking out they were very rude to her and my sister already was angry for the way they talked about me. So my sister wasn’t being as happy as she normally is lol. The one employee cashing her out said in a very rude way “ok, can you pay now” and the manager Dominque and the employee cashing my sister out kept giving each other dirty looks. While this was going on Dominque was also helping with a return for an Asian women. Dominque said something along the lines of “do u need help with that or can you not see” multiple time, which seems very racist to me. My sister and I were so angry. My sister snatched the bag and receipt from the employee that was cashing her out and we started to walk out. They both, the manager and the employee were saying things like “did u see that” referring to the way my sister grabbed the bag and receipt. But to be honest who wouldn’t want to just leave after all they put us through. As we were waking out they raised there voices and started to yell at us basically. I’m not sure what they said bc we left so fast. All I know is that this is so uncalled for and I can guarantee that this has happened to other customers and I’m so sorry if it has. This needs to be addressed and action should be taken against these employees!
PS
Paul Stratton
Jan 10, 2026
4.0
It appears to be a nice store but to be honest I didn't go on it
DD
Derek
Nov 26, 2025
1.0
Full of mean girls workers that will give you a side eye when you walk in. I asked one girl a question about price and her response was “it’s on the tag!”. Then she checked herself and didnt find the tag right away. Regardless is a customer missed, there is no excuse in acting this way. It seems that workers need some training on customer service.
What types of products does Aerie offer at this Syracuse location?
Aerie offers intimates, apparel, activewear, swimwear, accessories, sleepwear, fragrance, bras, underwear, yoga pants, and related clothing items.
Where is the Aerie store located in Syracuse, NY?
Aerie is located at 1 Destiny Usa Dr, Space A 106, Syracuse, NY 13204, inside the Destiny USA shopping center.
What are the store hours for Aerie in Syracuse?
Aerie is open Monday through Thursday from 10:00am to 8:00pm, Friday and Saturday from 10:00am to 9:00pm, and Sunday from 11:00am to 6:00pm.
What payment methods does Aerie accept at this location?
Aerie accepts American Express, Apple Pay, Cash, Discover, Mastercard, and Visa.
Does Aerie offer in-store pickup or delivery services?
Aerie offers in-store pickup and curbside pickup but does not provide delivery services at this location.
How can I contact Aerie Syracuse for inquiries?
You can reach Aerie in Syracuse by calling +1 315-478-1306 or visiting their Facebook page at https://www.facebook.com/141568702550965.
What social media channels can I follow for updates from Aerie?
Aerie can be followed on Instagram and Twitter with the handle 'aerie', and on Facebook as 'aerieSyracuseNY'.
Are there any nearby stores where I can find additional clothing options near Aerie?
Yes, nearby clothing stores include Banana Republic, Abercrombie & Fitch, Old Navy, White House Black Market, and BOSS Outlet, all located within Destiny USA.
What entertainment or family-friendly venues are close to Aerie?
Nearby family-friendly and entertainment venues include Billy Beez indoor playground, Blast CNY arena, and Little Ray's Nature Center.
Where can I grab a snack or refreshment near Aerie in Destiny USA?
You can enjoy treats at Cinnabon at Destiny USA, Sweet Yummy frozen yogurt shop, and Burger King, all conveniently located nearby.
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