Customers consistently praised the friendly, personable, and helpful staff, particularly highlighting Frank's exceptional service.
Quality of Work
The business received numerous compliments for their high-quality repairs and craftsmanship, with many customers expressing satisfaction with the results.
Trustworthiness
Many reviews emphasized the honesty and integrity of the staff, with customers feeling confident in their transactions and recommendations.
Speed of Service
Customers appreciated the quick turnaround for repairs and services, often noting that their needs were met promptly.
Loyalty and Recommendations
A significant number of customers expressed their intention to return and recommended the store to others, indicating strong customer loyalty.
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Benson Li
Nov 17, 2025
5.0
Frank and the people at Northeastern Jewelers are amazing to work with. My girlfriend and I came in looking for an affordable ring, knowing nothing about what we wanted or what a "setting" is.
Frank took the time to guide us through measurements, diamond types, settings materials, etc. He never tried to up-sell or push us out of our budget and made the whole process feel easy. He spent weeks helping me choose the perfect setting, and in the end, I ended with the perfect engagement ring and Frank came away with a customer for life.
I couldn't recommend Frank and Northeastern Jewelers more, and I will definitely friends and family to come here!
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mark lee
Nov 13, 2025
5.0
Brandon served me, they were really helpful. The manger and they crew members. They helped me to check the Rolex for free. Nice and friendly
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Len
Nov 8, 2025
5.0
I just have to give a shout out to the owner Frank at Northeastern Jewelers and his team, I hope I have his name right! My family has been going to him for years back when his shop was in the staten island mall and we continue to go to him always!!! We trust no one else!!! We are customers for life and we recommend him to everyone!! He’s an honest down to earth guy and always does right by us ALWAYS!!!! This is a rare quality to find in people these days. Thanks again!!!!
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Susan J Thorsen
Nov 3, 2025
5.0
Northeastern jewelers is by far the best jewelry store. They are so personable treat you like family and I just went in to get my watch fixed and Brendon Was super helpful and very fast I’ve been going to them for years highly recommend them
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Carmine Di Francesca
Oct 21, 2025
5.0
Always a pleasant experience with Frank and members of the team at Northeastern Jewelers. Have used them for fixing watches, enhancing and purchasing new jewelry. This is the place to go to. Great customer service and craftsmanship at reasonable prices. Lifetime customer with peace of mind.