Brand Certified
JCPenney
4.1(1424 reviews)
Certified by JCPenney • Mar 01, 2026
Business Details
140 Marsh Ave, Staten Island, NY
10314, United States
Certified by JCPenney • Mar 01, 2026
(718) 982-9330
Certified by JCPenney • Mar 01, 2026
https://www.jcpenney.com/locations/ny/statenisland/clothing-stores-statenisland-ny-2463.html
Certified by JCPenney • Mar 01, 2026
About
Certified by JCPenney • Mar 01, 2026
Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Staten Island, NY location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Certified by JCPenney • Mar 01, 2026
Hours
Certified by JCPenney • Mar 01, 2026
Reviews
4.1
1,424 reviews
5 stars
739
4 stars
364
3 stars
165
2 stars
59
1 star
97
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service experiences, including rude staff and long wait times at registers.
Store Condition
Customers reported issues with cleanliness and organization, particularly in fitting rooms and bathrooms.
Pricing Concerns
Several customers found prices to be high, with some expressing dissatisfaction over perceived pricing inconsistencies.
Product Selection
While some customers appreciated the variety of products, others noted limited sizes and stock availability.
Positive Experiences
Despite the negative feedback, there were also positive comments about friendly staff and good sales.
- LHLou Ann Hummel1 day ago4.0JCPenney is a great company. All their department stores have their merchandise displayed well. In this location, the sales people throughout the 2 level store are helpful & pleasent. The ladies room needs to be kept cleaner & better stocked with toilet paper, soap & paper towels so we could properly wash & dry our hands, yet, it's better than no ladies room. But here's the thing that irritates me the most about that JCPenney, for reasons I do not know, the men's dressing room is closed & the men now use the woman's dressing room!!!! OH HELL NO!!! This has been going on for a while now. I no longer try on any clothing in JCPenney. In today's world, that practice is just WRONG! So ladies, watch your back when using the dressing room. Otherwise, I still love JCPenney's in store & online merchandise & their prices. Stay safe everyone!!
- GGGustavoDec 31, 20255.0JCPenney
- MTmichael tenutoDec 21, 20251.0I had a very unpleasant experience at this location on Sunday, December 21 around 4:00 PM, at the upstairs entrance register. I went to purchase a bathing suit that was clearly placed on a clearance rack, and all of the bathing suits were together on that rack and nowhere else in the store. There was no signage or separation indicating otherwise. If there was a pricing mistake, that could have been explained respectfully. Instead, the associate working the register was extremely short, rude, and had a yelling attitude from the start. She repeatedly cut me off while I was speaking and even grabbed the bathing suit out of my hand, which was completely inappropriate. She then called over another associate, who did not even look at the item and immediately yelled “no.” The interaction only became more hostile. To make matters worse, they attempted to sell used bottles of cologne that were not even boxed, which was unprofessional. If I could give this location negative stars, I would. I am not someone who complains lightly, but this level of behavior is unacceptable. This associate clearly needs customer service and de-escalation training. I understand it is the holiday season and stressful, but that does not excuse disrespect. I will not be returning to this location.
- KWKevin WaltonNov 30, 20253.0The store is decorate lovely for the holiday season. The prices could be a little lower.
- PSpatrick sullivanNov 13, 20255.0The staff is very nice very clean in there well organized
Frequently Asked Questions About JCPenney
What are the operating hours of the JCPenney store in Staten Island Mall?
JCPenney is open Monday to Thursday from 10:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Where is JCPenney located within Staten Island?
JCPenney is located at 140 Marsh Ave, Staten Island, NY 10314 inside Staten Island Mall.
What types of products does JCPenney offer at the Staten Island location?
The store offers a variety of apparel for men, women, and kids, including footwear, jewelry, accessories, home furnishings, and beauty products.
Does JCPenney offer any curbside pickup or shipping options?
Yes, JCPenney provides free shipping and curbside pickup options for customers.
Which payment methods are accepted at JCPenney Staten Island?
JCPenney accepts American Express, Check, Discover, MasterCard, and Visa payments.
Is the JCPenney Staten Island store accessible for customers with disabilities?
Yes, the store has wheelchair accessible entrances and public restrooms available.
Can I find beauty products and services near JCPenney at Staten Island Mall?
Yes, Sephora inside JCPenney and Threading Station salon are nearby, offering a range of beauty products and spa services.
Are there dining options around JCPenney at Staten Island Mall?
Yes, nearby dining options include Red Robin Gourmet Burgers and Brews, The Mighty Crab seafood restaurant, Melt Shop sandwich restaurant, and Applebee's Grill + Bar.
What other shopping stores can I visit near JCPenney Staten Island?
Nearby stores include Claire's for fashion accessories, Clarks shoe store, GUESS clothing store, Cotton On apparel store, and Finish Line for shoes and sportswear.
How can the nearby Chase Bank benefit me while shopping at JCPenney Staten Island Mall?
Having Chase Bank nearby allows you to conveniently access banking services, such as ATM withdrawals or deposits, while shopping at JCPenney.
Brand Certified Facts from JCPenney
This information is certified by JCPenney and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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- Official website