JCPenney

4.1
473 reviews

About

Department StoreClothing StoreShoe StoreJewelry StoreHome Furniture
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Saratoga Springs, NY location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.

Details

  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable
  • Curbside pickupAvailable

Location

JCPenney
3065 Rt 50, Saratoga Springs, NY
12866, United States

Hours

Reviews

4.1
473 reviews
5 stars
238
4 stars
113
3 stars
69
2 stars
22
1 star
31

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees received praise for being helpful and friendly, others were reported as rude and unhelpful.

Product Selection

Customers expressed disappointment with the limited selection of products, particularly in clothing and shoes, and noted a decline in quality.

Store Organization

The store was described as clean and organized, but many customers reported difficulty finding staff and long wait times at checkout due to insufficient cashiers.

Sales and Pricing

While some customers appreciated the sales and discounts available, others felt that prices were too high and that the perceived value of sales was misleading.

Overall Experience

Many customers feel that the store has declined in quality and selection compared to previous years, leading to a less favorable shopping experience.
  • MO
    Maggie Ordway
    Oct 19, 2025
    1.0
    Refuse to do curbside ? Seriously ! I wouldn't use the service if it wasn't offered.
  • JP
    J P
    Mar 29, 2023
    5.0
    Angela in the salon helped me and she was amazing!! Thank you always for your wonderful customer service.

Frequently Asked Questions About JCPenney

What types of products can I find at JCPenney in Saratoga Springs?

JCPenney offers a wide variety of products including kids', men's, and women's apparel, footwear, jewelry, accessories, home furnishings, and beauty products.

What are the store hours for JCPenney in Saratoga Springs?

JCPenney is open Monday through Friday from 11:00 AM to 7:00 PM, Saturdays from 10:00 AM to 8:00 PM, and Sundays from 11:00 AM to 6:00 PM.