JCPenney

Reviews

• SM

  Scott McLean

  1 day ago
  1.0
  This was one of the most frustrating retail experiences I’ve had in a long time, and it felt like a classic bait-and-switch situation. We placed an online order for bedsheets for in-store pickup at the JCPenney location in Wilton, NY, at a confirmed price of $52.42. We received no communication about the order all day and were only notified that it had been cancelled ten minutes before the store closed, which alone was extremely inconvenient. The next day, we went to the store to understand what happened. The associate at the pickup counter told us the item was sold out. That turned out to be inaccurate. I walked about fifty feet from the counter and found the exact same bedsheet set on the sales floor, along with four additional identical sets still available. When we brought the item to the counter, the explanation changed. We were told the order may have been cancelled because the item was considered a “doorbuster” and that the store would not honor the online price. When scanned, it rang up at over $75, more than $20 higher than the original online price. Another customer behind us even commented that the same thing had happened to her before and predicted they wouldn’t honor the price. We asked to speak with a manager to resolve what should have been a simple issue. We waited, and no manager came. When we followed up, we were told it would be another ten to fifteen minutes. The store was nearly empty on a Sunday afternoon, which made the lack of engagement even more frustrating. Photos attached show the bedsheets clearly in stock on the sales floor, as well as the set we physically brought to the counter after being told they were unavailable. Customers should not be given inaccurate information about inventory or pricing. This entire situation could have been resolved quickly if management had been willing to engage. Instead, we were left feeling misled and dismissed. Between cancelling confirmed online orders, providing inaccurate information, refusing to honor advertised pricing, and avoiding customer escalation, this store appears to be very poorly managed. We will not be returning to this location, and I would caution others to be careful with online orders and advertised pricing here.
• SW

  Sherry Weiderman

  Nov 28, 2025
  5.0
  Love this store
• MO

  Maggie Ordway

  Oct 19, 2025
  1.0
  Refuse to do curbside ? Seriously ! I wouldn't use the service if it wasn't offered.

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