Lands' End

4.2
182 reviews

About

Clothing StoreWomen's Clothing Store
Shop Lands' End in Rochester for versatile outerwear, swimwear, clothing, and accessories for men and women. Discover stylish, functional pieces that fit every body, including petite, plus, tall, and big-and-tall sizes. From cozy sweaters to elastic-waist pants and party looks, we’ve got you covered. Lands’ End is your go-to destination for weather-ready outerwear and expertly designed swimwear, crafted for comfort, style, and durability.

Details

  • DeliveryNot available
  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available

Location

Lands' End
2000 Miracle Mile Dr., Rochester, NY
14623, United States

Hours

Reviews

4.2
182 reviews
5 stars
102
4 stars
44
3 stars
18
2 stars
6
1 star
12

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff is mixed; while many customers praised the helpfulness and friendliness of employees, some reported rude or condescending behavior from specific staff members.

Store Condition

The store is consistently described as clean, organized, and well-maintained, contributing positively to the shopping experience.

Product Selection

Customers noted a decent selection of products, but some expressed disappointment with the limited availability of certain sizes and styles, particularly in petites and men's clothing.

Pricing

While many customers appreciated the sales and discounts available, others found the regular prices to be high, leading to a perception of the store as overpriced.

Return Process

The return process is generally viewed as easy and efficient, especially for online purchases, although some customers experienced issues with customer service during returns.
  • PM
    Patti Miller
    Nov 16, 2025
    5.0
    Great place to shop. They had some nice bargains.
  • RE
    Rachel Emond
    Aug 31, 2025
    5.0
    I had a wonderful experience today at the Henrietta store. I had some returns and Angel was very kind and helpful. She told me about some in-store sales and helped me find my size in some things I liked in the kiosk. The store was clean and organized and I found several tops I liked. Keep up the great work!
  • JM
    Jennifer McCracken
    Aug 14, 2025
    4.0
    Decent selection of products, good discounts on off season/ last year's styles. They usually have good BOGO sales or percentages off. Store is clean and organized and the staff is very helpful (especially with the changing rooms 😉) and polite. Usually visit store a few times a year as inventory changes.
  • KK
    Kim Kloess
    May 28, 2025
    1.0
    Never got to go to store-website has warning, so won't go on it.
  • RM
    Rachel Monfredo
    Dec 15, 2023
    5.0
    Love Lands’ End quality! Awesome deals at this location—always worth a look around!

Frequently Asked Questions About Lands' End

What types of clothing and accessories does Lands' End in Rochester offer?

Lands' End in Rochester offers versatile outerwear, swimwear, clothing, and accessories for men and women, including petite, plus, tall, and big-and-tall sizes.

What are the store hours for Lands' End in Rochester?

The store is open Monday to Saturday from 10:00 AM to 6:00 PM, and on Sunday from 11:00 AM to 6:00 PM.