Business Details
About
Department StoreClothing StoreShoe StoreJewelry StoreHome FurnitureJCPenney
JCPenney has been a trusted shopping destination for style, quality, and value since 1902. From fashion and home decor to beauty and accessories, our Rochester, NY location offers a wide selection of products to fit every lifestyle and budget. Shop our exclusive brands such as St. John s Bay, Liz Claiborne, Arizona, and Okie Dokie to bring comfort, style, and everyday value to you and your family.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Curbside pickupAvailable
Location
Hours
Reviews
4.2
1,302 reviews
5 stars
685
4 stars
344
3 stars
145
2 stars
64
1 star
64
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and friendliness of staff, with specific mentions of employees going above and beyond to assist.
Store Condition
Several reviews noted that the store appeared run down and in need of maintenance, with issues like messy displays and outdated facilities.
Product Quality
Feedback indicated a decline in product quality compared to previous years, with some customers expressing disappointment in the durability and fit of items.
Shopping Experience
While some customers enjoyed their shopping experience and found good deals, others reported difficulties in finding staff for assistance and long wait times at checkout.
- FPFanny PenixDec 31, 20254.0Can have very good shopping here, but not every time. But I know that when I do have a good one, I save money. They are nice here and helping, just takes long time to get that help.
- DFDebra FriedhaberDec 15, 20255.0Carole in the ladies intimate apparel department in the Henrietta JCPenney‘sis an awesome employee. The whole department was extremely neat, clean, organized, and Carol was very helpful and knowledgeable at helping me find what I was looking for. She is a Superb employee!!
- KDKeith DeriderNov 28, 20251.0Placed online order for 5 pairs of Levi's jeans on the 8th. Standard size (36x32) Was told I could pick them up on the 16th.....didnt hear from them...have called 3 times since....today is the 28th. Still no jeans
- RSRachel SnyderNov 18, 20255.0Did a portrait session with friends at the photo studio and had a blast! Reily was wonderful. He shared silly photo poses for us to use and worked with us on our ideas. We appreciated him so much and we will definitely be back! Thank you!
- CCChristopher CarlssonOct 31, 20252.0Grungy and feels half abandoned. Very few items are priced , hard to find staff or checkout
Frequently Asked Questions About JCPenney
What types of products can I find at JCPenney in Rochester, NY?
JCPenney offers a variety of products including kids', men’s, and women’s apparel, footwear, jewelry, accessories, home furnishings, and beauty products.
What are the opening hours for JCPenney at Marketplace Mall?
JCPenney is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 7:00 PM.
Does JCPenney offer curbside pickup and free shipping?
Yes, JCPenney offers both free shipping and curbside pickup for your convenience.
Can I pay with major credit cards at JCPenney?
Yes, JCPenney accepts American Express, Discover, Mastercard, Visa, and also accepts checks and debit cards.
Is JCPenney accessible for customers with disabilities?
Yes, JCPenney has a wheelchair accessible entrance and public restrooms available for customers.
Does the JCPenney store in Rochester sell products for both men and women?
Yes, JCPenney sells clothing and shoes for both men and women.
Where is JCPenney located within Rochester?
JCPenney is located at 25 Miracle Mile Dr, Marketplace Mall, Rochester, NY 14623.
Is there a beauty store near JCPenney at Marketplace Mall?
Yes, Sephora inside JCPenney is located nearby, offering a range of beauty and spa products.
What food options are available close to JCPenney at Marketplace Mall?
Nearby food options include Friendly’s, Burger King, Cosimos Pizza, Abbott’s Frozen Custard, Marble Slab Creamery, and the Marketplace Mall Food Court.
Are there any services for eyewear and optometry near JCPenney?
Yes, LensCrafters and Katelyn E. Vilasi Optometry, PLLC offer eyewear and optometrist services close to JCPenney.