Primark

Reviews

• HS

  Happ Sultana

  Feb 28, 2026
  5.0
  I love this place the purses are so cute and the clothes and just love it also the little shopping bags are so cut 11/10
• SJ

  Sam Jay

  Feb 17, 2026
  1.0
  Purchased pants for my nephew store manager wouldn’t exchange because I didn’t have my receipt. Treated me like a thief because I didn’t have my receipt. I felt embarrassed I was upset because he couldn’t fit the pants and I can’t either .
• CS

  C Smith

  Feb 6, 2026
  3.0
  Great clothes. Clean dressing rooms. Great selection of undergarments. Helpful staff. Had to change rating b/c they don't have a bathroom, but say they do in their profile. Also, I don't understand why their bags cost $2.30 when they are branded and walking advertisement.
• BM

  Bianca M

  Feb 4, 2026
  1.0
  They need to get rid of the management, Mohammed, he is very rude. Just because your life sucks doesn’t mean you have to take it out on everyone else. Also, their registers have issues. The system continuously goes down and causes payment errors on your card. If you have to go here, I would suggest using cash, otherwise please do yourself a favor and go to a different Primark. It’s not worth the racism, headache or getting cops called on you for something that’s a system error on their part.
• NB

  Nyla Burt

  Feb 3, 2026
  1.0
  On Sunday Feb 1st 2026 I took my daughter’s shopping at the Primark Location in Jamaica Queens NY . What started out as a fun day with mom turned into a scary situation. The system in Primark was acting up. Unbeknownst to me I paid for $345 worth of merchandise with my card . The money was removed from my card however I was told I did not pay and that I could not leave with my merchandise. Like any credit card transaction there is a hold placed on the card until the transaction is finalized with the bank . The company wanted me to pay another $345 dollars advising me that they don’t have their money so it’s not their fault and I should take it up with my bank . I advised them that I paid after speaking to management and that I was not leaving without my merchandise and I left . Upon leaving I was followed down the block by a male who identified himself as a detective . In order to not scare my kids I went back to the store however called the police to help me because I paid for my merchandise. When the police arrived I thought I was going to get help however the store reported that I stole the merchandise and I need to be arrested . While my children were alone with me I asked that my family was given a little grace to get to me as I paid for my items and this is ridiculous. I threatened to sue and advised the cops that if they were taking me in I would like a lawyer . With that being said the store manger then states that I didn’t intend on stealing and it’s not my fault it’s the banks fault . It was resolved with them taking back everything I bought for my girls and still have not received my money back . I used the same card in other stores down the block and in the area without issue . The store treated me as though I was a criminal embarrassed myself and traumatized my children , using intimidation of there male staff for merchandise that was no longer theirs because it was paid for . Fast forward to Tuesday Feb 3rd 2026 the transaction has been finalized as I initially stated it would be leaving myself and my children without the merchandise we shopped for or the money to shop elsewhere. I was banned from the store and criminalized in front of other customers on that day.

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