American Eagle

Reviews

• GD

  Gabriella Delgado

  Dec 2, 2025
  5.0
  I was at this location on Sunday, I had to make and online even exchange with 2 pairs of jeans and the cashier who helped me was very quick and efficient! 1 of them they had in store with my correct size In stock, and the other pair they didn’t have but she was able to send the correct pair to my house with no problem at all! Even gave me a free reusable bag! I will be shopping here again they know what they are doing :)
• NN

  Nadia

  Nov 15, 2025
  1.0
  I went to this location this afternoon to make a return for an online order and I was told I was unable to do so because I had one item out of the thirteen items I had ordered which I had yet to receive. I asked if I was able to cancel that item in order to make the return and they said they were unable to do so. I spoke with the manager whom they would not give me the name of and she was no help at all. I called customer service and spoke with Kayla who was amazing. She told me that the reason I had not received the one item was because it was out of stock, she canceled the item and told me I was now able to make the return which I did. I shouldn’t be bothered to have to contact customer service while in store to resolve a simple return. This is easily within the scope of a manager’s duties, however this manager clearly couldn’t be bothered to help.
• AO

  Ana Orellana

  Sep 2, 2025
  5.0
  Tuesday 2, 2025 at 7:35pm …I had such a great experience thanks to one of the employees his name is Eric , . He was extremely helpful, very patient, and really took the time to walk me through everything I needed. He explained the products clearly and even suggested additional items that I ended up loving. Even though it meant spending more money for me, I appreciated how much effort he put into making sure I left satisfied. He was professional, kind, and made my shopping experience so much easier. Truly one of the best customer service experiences I’ve had!!!!!
• KV

  Kathy Veloz

  Aug 31, 2025
  5.0
  I must say that I went shopping at the American Eagle in Poughkeepsie, New York and the store was very clean and organized, which made shopping easy and enjoyable. The store manager, I believe his name is Eric Fernandez, was extremely nice, attentive, and friendly, making sure I had everything I needed. Excellent customer service and a great shopping experience overall.
• GM

  Garcia , Marvin

  Dec 12, 2024
  5.0
  Just wanna give a huge shoutout to Jordan , she was amazing! As a male I love wearing mom jeans and she helped me find the best fit and size for me and also helped my boyfriend find the jeans he loves! Jordan your amazing and your customer service 10:10 much appreciated today 12/12 🥹❤️

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