I have been a frequent AE shopper for the last 15 years. I visited the Plattsburgh store 2x on 11/28/25, black Friday. The early morning crew was fabulous, happy, outgoing, ready and willing to help every customer in the store. I was supposed to have an adjustment done for a few items i had purchased a few days prior, the cashier in the morning, forgot to complete that portion of my transaction. No problem, at the end of my day I entered the store again, to complete the adjustments on my previous purchase. Aaron, the store manager was far less friendly, extremely direct, he lacked empathy and flexibility. He recited the AE return and adjustment policies in a stern and robotic fashion. As per these policies, he was unwilling to make the adjustments that I was previously told I was able to do. I'm a shopper, a frequent shopper, in AE and other popular stores such as Tjmaxx etc. I mostly write outstanding reviews and praise staff because i appreciate them. In summary, the Plattsburgh manager didn't deliver this information in a respectful or sympathetic manner, there was no flexibility, even though I made a 2nd trip into the store. Hannah and many other employees were extremely helpful and accommodating, this review is in no way directed at the other staff members. Lastly, I feel AE really needs to revisit their return and adjustment policies, they are very strict on return and adjustments, those types of policies aren't appealing to customers, ever! But as Aaron confidently stated, customers took advantage and abused policies that used to be more flexible, which lead to the current policies. 👎🏻
TM
Tasha Marshall
Oct 26, 2020
5.0
Staff is super helpful and nice. Someone immediately welcomed me when I came in and helped me with what I was looking for. They run good sales all the time, currently BOGO50% on all jeans. The store is always clean and bright. They have the best quality denim and a decent size range (especially for women). I also love their belts and accessories.
What products does American Eagle in Plattsburgh offer?
American Eagle offers a wide range of products including women's and men's clothing, jeans, t-shirts, pants, shorts, tops, polos, shirts, sweaters, hoodies, outerwear, shoes, boots, sandals, accessories, and fragrance.
Does American Eagle Plattsburgh provide in-store pickup?
Yes, American Eagle in Plattsburgh offers in-store pickup for your convenience.
What are the store hours for American Eagle in Plattsburgh?
The store is open Monday to Thursday from 10:00 AM to 7:00 PM, Friday and Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 5:00 PM.
Where is American Eagle located in Plattsburgh?
American Eagle is located at 60 Smithfield Blvd, Suite A 116, inside the Champlain Centre in Plattsburgh, NY 12901.
What payment options does American Eagle in Plattsburgh accept?
They accept Afterpay, American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Does the Plattsburgh American Eagle store offer curbside pickup?
Yes, curbside pickup is available at the Plattsburgh American Eagle store.
Can you shop in-store at the American Eagle in Plattsburgh?
Yes, in-store shopping is available at American Eagle in Plattsburgh.
What nearby shopping options are available close to American Eagle in Champlain Centre?
Nearby shopping options include Ross Dress for Less, Maurices, Bath & Body Works, and SEPHORA at Kohl's, offering customers various fashion, beauty, and accessory choices.
Are there any nearby food options near American Eagle in Plattsburgh?
Yes, you can enjoy pretzels and snacks at Auntie Anne's located close to American Eagle in the Champlain Centre.
What other services can a customer find near American Eagle in the Champlain Centre area?
Nearby services include Sears Home Services for appliance repair, Regis Salon for beauty and hair styling, and CricKet Wireless for mobile phone needs, providing convenience during your visit to American Eagle.