Van Cleef & Arpels (New York - Fifth Avenue)

Reviews

• KK

  KinkinooO

  4 days ago
  5.0
  坐落在五大道上，店铺没有想象中大，有上下两层。可以步行进入参观，如果是有购物需求的话建议提前预约。因为店里的位置不多，试戴和选品都需要专业销售来接待。不得不说，店里服务真的很不错，销售都跟平易近人，并且赠送的巧克力好好吃🤤
• BM

  Bianka Mitaj

  Apr 8, 2026
  1.0
  I’m really disappointed with my experience at Van Cleef & Arpels on Fifth Avenue. Less than a year after purchasing multiple pieces, including this bracelet, we noticed stones falling out one by one. We brought it in expecting normal service support, especially given the price point and reputation of the brand. Instead, my husband was told the damage may have been caused by contact with water and was charged $500 for a repair, on a piece that hasn’t even reached one year of wear. For luxury jewelry at this level, that explanation and outcome are honestly unacceptable. I take good care of my jewelry and do not wear it daily. To see stones falling out so quickly raises serious concerns about durability and quality. We’ve also experienced same issues with other pieces. At this price point, customers expect craftsmanship, longevity, and proper support, not costly repairs within months of purchase. Hoping someone from the team can review this and make it right.
• MA

  May A.

  Apr 1, 2026
  5.0
  My fiancé and I walked in to buy a wedding gift and we were a bit nervous due to the reviews BUT Inesa took care of us and was so kind and helpful! Inesa even shared some ideas for my wedding band:) Veronica was also very nice when I arrived to pick up my piece. Happy with our experience! Thank you!
• CZ

  Chubing Zeng

  Mar 7, 2026
  1.0
  The sales associate who approached me was impatient from the start. I showed her four pieces I wanted to try on, and she said I had to order them first. When I asked to see similar items they actually had in stock, she was dismissive, stayed impatient, and just repeated that my items needed ordering. Zero effort to help a customer.
• MX

  Marina Xiang

  Mar 5, 2026
  1.0
  This store does not match the standard of Van Cleef service I’m used to. I was directed by the Madison Ave store to this location to place an order for an item they had in stock, starting as early as 11am. I tried calling multiple times throughout the day, but they never picked up or called me back. When someone finally responded by text at 4pm, she was unprofessional and extremely slow to reply. When I was finally able to place the order, the sales associate, Nicole, told me their cutoff time for orders is 2pm, so she has to do it tomorrow—simply because the price was going up the next day. Let’s be real, how much commission can you really make off that extra $100? With service like this, I would never buy from them again.

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