RIMOWA

Reviews

• CM

  Chintan Maru

  2 days ago
  5.0
  Repair! Yes, the bags are crazy expensive. But imagine owning one bag for life and getting it repaired as needed. Great service.
• LR

  Laurie Rosini

  Apr 3, 2026
  1.0
  Terrible quality and construction. I’ve had two barely-used Rimowa suitcases damaged beyond repair in the past year. The lifetime warranty is extremely limited—it only covers the wheels and the handles and does not cover the overpriced cheaply made plastic case itself. The store director of the Madison Ave store is extremely rude. When I was there, there was a continuous line of people bringing in their damaged cases for service. Terrible product and terrible customer service. Do not buy the colorful plastic cases. For the same price, Tumi will last a lifetime.
• KK

  KB

  Mar 11, 2026
  5.0
  David was an absolute gem to work with from beginning to end. It was truly VIP service and a level of kindness that I am not used to anymore in NYC.
• SS

  SLB

  Mar 8, 2026
  5.0
  Smooth process. Kind staffs
• JY

  Jerry Y

  Feb 14, 2026
  2.0
  My brand-new, post-LVMH Rimowa suitcase that pulls hard to one side while rolling is, according to the service team here, “normal.” Odd, because my $100 Away and Samsonite suitcases do not do this, and neither do my three Topas cases from 14 to 15 years ago. You can literally feel the handle pushing against your grip. Apparently it is also “normal” for a $1,200 suitcase to leave the factory with the lining corner sticking out and glue fully exposed. After I mentioned taking a comparison video, the staff attempted to stop me from rolling the display suitcases because they must be kept clean for buying customers. It seems you are no longer welcome once a sale is off the table. Guess what? The only reason my partner came along was to look at an Essential and immediately lost interest after seeing how we were treated. Management at this store could use a lesson in basic customer respect and long-term relationship building. A deeply disappointing experience from a brand I have trusted for decades. If you are not making a purchase, expect outright dismissal of legitimate concerns. Every single issue I raised was immediately met with what felt like blatant gaslighting, including claims from the “technician” that the floor was uneven or that the suitcase only pulls when packed unevenly. These explanations were offered as fact rather than as an honest attempt to assess a clearly defective product. It is hard not to feel insulted by the implication. One wonders what headquarters in Cologne would think. The only positive note is David M, who assisted me greatly last year with a paid repair on my 2011 case, which after 15 years still rolls perfectly straight.

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