RIMOWA

Reviews

• ZW

  Zhane W

  Mar 31, 2026
  5.0
  I had an amazing experience at Rimowa thanks to Ayana Hipps, Assistant Store Director. She was welcoming, professional, and extremely knowledgeable. She took the time to understand what I needed and made the process smooth and enjoyable. Ayana truly stands out and represents the brand so well. She deserves recognition and a raise for her exceptional service. I will definitely be returning because of her.
• FF

  Francis

  Mar 27, 2026
  5.0
  Thank you Ayana for sharing your charm with us!
• TO

  Thierry Ondet

  Mar 1, 2026
  5.0
  During our last transatlantic flights, both our Rimowa luggage were badly damaged (I will not name the airline and the handler). After hundreds of flights and loyal service, it was time to visit the Rimowa store in SOHO and see what could be done. The service has been amazing, from the onset. One piece of luggage could be repaired, one piece could not. We took advantage of the recrafted offer and bought a new aluminium trunk. The other luggage was repaired promptly and is now ready to fly a few more times around the globe. The whole experience at the SOHO store was just amazing. The store is a destination in itself. I work next door and I must say with this relocation on Mercer they have done a great job. I cannot thank enough Abby and Ron for their friendliness and competence, but also the tech staff and Ayana. I strongly recommend this particular store. We have been Rimowa customers for over 20 years and this is the best experience we had. It is now time to give some patina to this new trunk, get a few bumps and scratches as it should, ideally in the most remote places of the world.
• RW

  ruchama wolmark

  Feb 24, 2026
  5.0
  I had such a wonderful experience with Aiko at the RIMOWA store in Soho. I called the store trying to purchase the Ballerina Pink carry-on, which was nearly impossible to find since it was sold out everywhere. Aiko was incredibly helpful from the very beginning so kind, patient, and genuinely invested in helping me. She went above and beyond to secure the carry-on for me and had it delivered to my home just a few days later. The entire process felt seamless and personal, and I truly appreciated her professionalism and care. Thank you so much, Aiko, for making what could have been stressful feel easy and special. Exceptional customer service!
• SB

  Silvia Buermann

  Feb 22, 2026
  5.0
  We had some issues with our luggage. Both suitcases needed a repair. One was not repairable anymore. We did a trade in for one and got the other one repaired in time to fly again. The stuff was extremely helpful and service oriented. Thanks for all your support.

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